ホテル レストラン ケットラー アム クーアガルテン(Hotel Restaurant Ketterer am Kurgarten)

We really enjoyed our stay here, check in was quick and the staff were very friendly. The rooms were clean and breakfast was good. Highly recommend for their hospitality and professionalism.

This property is in a good location and reasonably priced, but lacks customer relations. We arrived several hours early and we’re told we could not check in until 3 - it’s the only place we couldn’t check in early, but it’s possible the room was not ready, so that’s not a big deal. It was obvious that we would go explore, especially since the waterfall is across the street. We paid admission to the waterfall and museum while we waited only to find out the hotel gives a free admission pass to those to their guests. As a paying guest they could have given us the passes and told us to explore until the room was ready since we are their guest that day.

This property is a family affair, and they do a great job of it. It’s clean, the staff were very friendly and the restaurant’s food was fabulous. Car parking was on the street which was a bit difficult, and it was about a mile outside of downtown. But this kept it quiet and did help with the street parking.

Some confusion with the check-in as we never received the information so did not know that we needed a code to get in. We received assistance fairly quickly - a suggestion to improve the speaker system as it was hard to hear. Great location - right across from falls and trail system.

Charming hotel just outside the busy tourist streets but close to waterfalls. Light room with big windows overlooking the valley (see photo). Friendly staff.

Hotel offers free admission to the Triberg Waterfall and the Black Forest Museum—both are in close walking distance. Just don't show up 20 minutes before check-in, or you'll be lectured.

Wondering if they are in the right business of hospitality. Food average but the attitude was incredibly RUDE! They advertise to have the best original black forest cake but we didnt want to stay any minute longer there.

This was our first stop in our Germany/Austria road trip. The room was very nice with a comfortable bed and separate seating area. The windows fully opened to a gorgeous view over town. With the windows open you could hear the birds singing and the river flowing close by. Very close to downtown, walkable to many shops and a trail to the waterfall is right outside the door (up the steps across the street). We enjoyed a buffet style breakfast in the morning with many excellent food and drink options. We will stay here again on our next trip.

We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.