トゥルンホウトのジム付きホテル

The rooms were spacious, spotless and hadcomfortable beds with beautiful cotton linens. There were lots of towels in the bathroom as well as toiletries for convenience. The room was cleaned daily. The little 'welcome package ' of wine, chocolate, tea, coffee and water were a lovely detail. Breakfast buffet had everything on offer you could want. Its within walking distance of bars, restaurants, bus and train stops. The staff were a credit to this hotel, they were friendly and extremely helpful, and had very good English which was very useful for us. Without any hesitation I'll be back now I've finally found a 'home away from home in Turnhout.

Well located in the centre of town, let down by shockingly poor staff (of whom there are too few). Check in was initially OK, but there was a problem with the plumbing in the room so a new room was requested - no apology, just a slightly grumpy offer of a replacement. The key to the new room didn't work. so yet another trip to reception (and yet another wait behind other guests checking in). Again, no explanation, no apology, just a rather slowly produced new key. New key a to a DOWNGRADED room - from a double to a twin. Later - but only around 21:00 - my colleagues and I returned from dinner (they don't provide evening meals) to find the entire reception/bar/breakfast floor completely deserted. Not a living sole anywhere. We wating, then we rang the bell, waiting a little longer, rang the bell again. Eventually, having explored the entire floor including the kitchens, I rang the number at reception - which necessitated an expensive call from my non-Belgian mobile. Nothing - just a recorded message and music-on-hold. Having tried that a second time, we just helped ourselves behind the bar and left a note of what we drank. As we were finishing our drinks, a receptionist finally turned up and just told us there had been an emergency so she had to leave - said we should have just waited for her. Again no apology. Although we have a corporate rate, there's no way I would stay again.