It's bad that once you booked room,it cannot be cancelled or rescheduled.
翻訳
ホテルからの返信: We thank you for taking your valuable time to share your experience during your stay at the hotel. Thank you for sharing about canceling and leaving the reservation date. I don't know when your reservation was sent to the hotel requesting to cancel or leave the date so we can check that information again. We look forward to the next time. If you need help canceling or leaving a date, you can email or message specifically on the booking channel so that we can receive full information, depending on the actual conditions of the hotel to be able to support you well best . Thank you for sharing. This is the motivation for us in our journey of providing customer service. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards! Alex Nguyen Hotel General Manager
ゲスト
デラックス キングルーム
宿泊: 2023年7月
出張・ビジネス
24件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年8月18日
The room is clean and comfortable,
I believe it's the best hotel in City
翻訳
Narin
デラックス ツインルーム
宿泊: 2023年12月
一人旅
11件の口コミ
4.0/5
とても良い
投稿: 2024年2月8日
confortable area can walk to the park
翻訳
ホテルからの返信: We thank you for taking the valuable time to share your experience during your stay at the hotel. I am glad that you trusted and chose to stay at the hotel. It's great to read this review, especially your recognition of the comfort and walking park near the hotel. This is what motivates us in our customer service journey. Thank you so much and we look forward to welcoming you back to the hotel in the near future! Regards! Hotel General Manager Nguyen Van An
tuanpham anh
デラックス ツインルーム
宿泊: 2024年1月
家族旅行
18件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年3月4日
none, good service and friendly
翻訳
ホテルからの返信: We thank you for taking your valuable time to share your experience during your stay at the hotel. I am very happy that you trusted and chose to stay at the hotel. It was great to read this review, especially your recognition of the hotel's friendliness and good service. This is the driving force behind our customer service journey. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards! Hotel General Manager Nguyen Van An
Johnny Park!
デラックス キングルーム
宿泊: 2024年2月
友人との旅行
1件の口コミ
4.5/5
非常に良い
投稿: 2024年3月31日
Good!
翻訳
ホテルからの返信: We thank you for taking your valuable time to share your experience during your stay at the hotel. I am very happy that you trusted and chose to stay at the hotel. It's great to read this review, especially your acknowledged good service. This is the driving force behind our customer service journey. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards! Hotel General Manager Alex Nguyen
Thu Thao
デラックス キングルーム
宿泊: 2024年8月
カップル・夫婦での旅行
10件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年10月13日
Sehr gutes Frühstücksbuffet, groß und für jeden was dabei. Leider schlechter Kaffee, viel zu stark und wir beide sind Kaffeetrinker. Zimmer ist top.
翻訳
ホテルからの返信: We thank you for taking your valuable time to share your experience during your stay at the hotel. I am very happy to read this review, especially your recognition of the room service and the breakfast buffet which is delicious, spacious and has everything, but the coffee you are not satisfied with. , the hotel will take note again, hopefully the next time you come to the hotel you will enjoy better and more satisfying coffee.. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards ! Alex Nguyen General Manager of the hotel
匿名ユーザー
デラックス ツインルーム
宿泊: 2025年2月
出張・ビジネス
110件の口コミ
4.2/5
とても良い
投稿: 2025年3月5日
給酒店的好評,是基於房價,性價比很高!
300多元的酒店,沒啥可抱怨了,值!
翻訳
ホテルからの返信: We thank you for taking your valuable time to share your experience during your stay at the hotel. I would like to acknowledge your review and comments for the hotel. This is the driving force for us in our journey of providing customer service. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards ! Alex Nguyen General Manager
lilili113
デラックス キングルーム
宿泊: 2024年3月
出張・ビジネス
35件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月2日
宣光,越北重鎮,比河內乾淨。酒店位置很好,正對胡志明紀念堂
翻訳
ホテルからの返信: We would like to thank Lilili113 took valuable time to share their experiences during their stay at the hotel.I am very happy to read this review especially your recognition of the cleanliness of Tuyen Quang city and the good location of the hotel. This is the driving force for us in our journey of providing customer service.Thank you very much and we look forward to welcoming you back to the hotel in the near future!Best regards !Alex NguyenHotel General Manager
ゲスト
デラックス キングルーム
宿泊: 2025年1月
出張・ビジネス
60件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年2月7日
連鎖酒店,環境優美,交通便利,服務熱情周到,餐飲種類全,比較適合商務及旅遊
翻訳
ホテルからの返信: We thank you for taking your valuable time to share your experience during your stay at the hotel. I am delighted to read your excellent review of the hotel. Especially the evaluation of good service, enthusiastic and attentive service, convenient transportation, and suitable food for the hotel. This is the driving force for us in our journey of providing customer service. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards ! Alex Nguyen Hotel General Manager
ホテルからの返信: We would like to thank you for taking your valuable time to share your experience during your stay at the hotel.I am very happy to read this review, especially your recognition of the hotel's service and Tuyen Quang's delicious dining and drinking locations. This is the driving force for us in our journey of providing customer service.Thank you very much and we look forward to welcoming you back to the hotel in the near future!Best regards !Nguyen Van AnHotel General Manager
kaofrank
デラックス キングルーム
宿泊: 2024年9月
出張・ビジネス
73件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年10月10日
环境:市中心位置。出行方便。
卫生:很棒
设施:泳池,網球場健身房齊全
服务:四星級的服務。
翻訳
ホテルからの返信: We would like to thank you for taking your valuable time to share your experience during your stay at the hotel. I am very happy to read your great review for the hotel. This is the driving force for us in our journey of providing customer service. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards ! Alex Nguyen Hotel General Manager
Duojiaoduliu
デラックス ツインルーム
宿泊: 2024年12月
出張・ビジネス
120件の口コミ
4.0/5
とても良い
投稿: 2025年2月8日
大半夜入住的酒店,四樓好玩,宣光最好的酒店了!
翻訳
ホテルからの返信: We would like to thank you for taking your valuable time to share your experience during your stay at the hotel. I am very happy to read your great review for the hotel. This is the driving force for us in our journey of providing customer service. Thank you very much and we look forward to welcoming you back to the hotel in the near future! Best regards ! Alex Nguyen Hotel General Manager
Pham Duy Long
デラックス ツインルーム
宿泊: 2024年3月
友人との旅行
64件の口コミ
4.2/5
とても良い
投稿: 2024年5月1日
Khách sạn sạch sẽ nhân viên thân thiện vị trí rất gần trung tâm
翻訳
ホテルからの返信: Chúng tôi xin gửi lời cám ơn anh Pham Duy Long đã dành thời gian quý báu để chia sẻ trải nghiệm trong kì nghỉ tại khách sạn. Tôi rất vui khi đọc đánh giá này đặc biệt là sự ghi nhận của anh về sự sạch sẽ, nhân viên thân thiện, vị trí thuận tiện của khách sạn. Đây chính là động lực cho chúng tôi trong hành trình cung cấp dịch vụ khách hàng.Chân thành cám ơn và mong được chào đón anh quay lại khách sạn trong thời gian tới!Trân trọng ! Alex NguyenHotel General Manager
ゲスト
デラックス キングルーム
宿泊: 2025年1月
出張・ビジネス
15件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年3月12日
対商務出行相當安全友善
翻訳
ホテルからの返信: 고객님의 소중한 시간을 내어 호텔에 투숙하시는 동안 고객님의 경험을 공유해 주셔서 감사드립니다. 특히 출장 시 안전하고 친근하다는 평가를 받아 이 리뷰를 읽게 되어 기쁩니다. 이것이 우리가 고객 서비스를 제공하는 여정의 원동력입니다. 진심으로 감사드리며 가까운 시일 내에 호텔에서 다시 뵙기를 기대하겠습니다! 감사합니다! Alex Nguyen 호텔 총지배인
^pangpang^
デラックス キングルーム
宿泊: 2024年4月
出張・ビジネス
21件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月12日
位置不錯,旁邊有個湖,房間也很乾凈,一次不錯的住宿感受
翻訳
ホテルからの返信: We would like to thank Mr. Pangpang for taking his valuable time to share his experience during his stay at the hotel.I am very happy to read this special review as your recognition of the hotel's good location and clean, spacious rooms. This is our driving force in providing customer service.Thank you very much and we look forward to welcoming you back to the hotel in the near future!Best regards !Alex NguyenHotel General Manager