ベツルース ホテル レストラン(Hotel Vetruse)

Do not come here to stay!! Restaurant and view is okay but that’s about it. Dirty, dated hotel. Absolutely not 4 star!!!!! You get a better services in 3 star mountain cottage!!! Staff was relatively okay. Must praise Jakub from the restaurant as he’s the only one that presents well and knows what he’s doing. The rest (very average) Some interesting staff clothing, including flip flops with sock. Appalling, they all look scruffy and like they are off to Tesco to do their weekly shop. Even jeans and trainers and hoodies. Hotel room, just shocking. See pictures. Dirty unkept room, dated, smelly room. Lamp was broken, bathroom handle broken, stains on the carpets, dusty chair, filthy stained net curtains, 4 star hotel and you have IKEA 2euro shower curtain. Very basic cheep shower, no minibar, no room service menu or information. Forget your “clean my room” tag as they’ll ignore it anyway. They apparently only work in the morning, so if you decide to get up at 10:30 you will miss your cleaning slot!!! Breakfast - no one greets you or sits you down. Everything is self serve including your tea and coffee from a machine !!!! Yes 4 star hotel and coffee from a vending machine. No a-la cart cooked breakfast just some self served scrambled eggs snd cooked meets. Poor choice and if you decide to go 40 min before breakfast is finish then your choice is extremely limited!!! Nothing will be topped up. Over all reception/lobby and lobby bar feel is just depressing. Poor lighting in the evening, everywhere plastic and fabric flowers which are giving the place a very cheep feel!! Over all staff was okay, food in the restaurant was nice. Gorgeous building with so much history and potential but you can’t help but feel that they are suppressing that. Lovely views. Also to get into town the quickest way is to use the cable car lift into the shopping centre which in my view should be included to use for free for staying guests but it’s not, you have to pay or get a taxi from the hotel into town. Overall review is EXTREMELY disappointing. I will not stay there again or would I recommend it to anyone!!! Embarrassing place. I think the owner and Ústí nad Labem town hall should spend few days in one of their 2900 Czech koruna rooms incognito to have the true experience. Disgusting!!!

Lovely hotel in old building at the top of a hill. Scenic, comfortable with good restaurant.

The hotel is a good choice for relaxing, connected to the shopping mall through a cable car, the hotel is remarkable in cleanness, quietness and location, but the breakfast choices is so limited and I believe it can be improved

DO NOT COME HERE!!!! We went to the restaurant for dessert and drinks after our meal in town. We are a group of 5, 2 are from Czech who live in the US now and the rest are from the US. We came in with masks (no staff had any mask or COVID precautions) and we're sat at a table. After viewing the menu for a little a man server (grey beard) came and asked to see our vaccine cards. We all pulled out our vaccination cards as well as our passenger card QR codes that we filled out to enter the country. After his system "wasn't working" to scan our QR codes he proceeded to go on and on about why he couldn't serve us but none of it made sense. He wouldn't accept our vaccination cards or our paperwork that was REQUIRED to enter the country. We have had NO problem eating at any other restaurants, going into any other places in Prague and the surrounding cities we have visited. He was rude and kept speaking for 20 minutes while we could have just left and gone somewhere else for drinks and desserts. By the time we left everything else was closed. On the way out of the restaurant a lady who was seated stopped the waiter to try and help us, she was from the UK... mind you the UK is considered a COVID HOT SPOT RIGHT NOW! And the US is not!!! Super disappointed in the staff for their lack of knowledge and how rude the waiter was. Wasted our time for no reason. If you're from the US don't waste your time coming here, you'll have to wait 20 minutes listening to BS just to be turned away.

All good in general. A previous guest left dirty socks in the room.

The building is stunning. On top of the hill with view over the Elbe river. The rooms are very decent indeed. Nothing luxury, just comfortable. The food in the restaurant is a missed opportunity. Maybe this is Czech style for something special, but the quality is just devastating. Today I had the ‘leg of wild boar’ in fact a slice of completely dried out meat, floating in a bath of some sauce that would better be called soup. On the plate some ‘dumplings’, pieces of some substance meshed together from pieces of white bread. Soft, tasteless, and soaken with the soup. Because of the missing pleasure I took second main course being matured beef steak. Medium rare done. In fact it was quite well done. The taste was…missing. The top however was provided with salt flakes. Many of them, very many.. so many that I would have to go to hospital with high blood pressure if I would eat that. How can they serve this!? Is it a cook really that prepares the food? I asked for grilled vegetables. Small chopped pieces that were cooked instead. Worst to that was the use of garlic powder. Easy to recognize. Absolutely disgusting. The wine was good. Ramanegra from Argentina. I come to this place for many years. Best place to sleep in this town, but still not the best ever.. The food has never been really good. Maybe this is the taste of locals?

The hotel was nice however I was disappointed that they advised the spa facilities is not included but additional payments are required to use the facilities. To me, this is the first time I've been told about a hotel with spa facilities. I am referring to sauna/ pool facilities and NOT spa treatments. In the Hotel.com booking, this was not stated either that spa facility was not included but with an add-on charge. Also during the checkout, we were charged a total of CZK 188.25 (EUR 7.53) for 2 people for the Hotel Tax for one night stay. I asked why but the hotel receptionist was not helpful but just said to contact Hotel.com. I checked on the web that one-night tax would be CZK 21 per person but I am not sure why this CZK 188.25 came from. I will check this with Hotel.com as instructed.

Unfortunately the spa-access were not included even it were confirmed in the booking confirmation by **********. The receptionist would not give access without additional payment. :-( One of the reasons we choose this hotel, however, great location and super rooms

Lovely hotel