ビクターの2つ星ホテル

We reserved this stay through *********** who charged my credit card at the time of reserving it online. I “Assumed” we were good to go. When we arrived at the hotel at 8 pm on a Memorial Day weekend, they had no info on us and had not received the reservation from ***********. Michelle, their employee, explained the same thing happened the evening before with someone using ***********. Once I showed them the proof of purchase they handled it and we were in a room and were extremely apologetic for the mix up. There are no clerks on site and everything is handled through door codes and text. Room was clean, large and had a fridge and microwave. Beds comfortable. Loved the comforter. No breakfast on site.

My wife and I stayed for two nights at the Cobblestone Hotel in Victor, Idaho as it was located near some of the activities we chose. Our overall experience was negative due to our two interactions with management and staff. The first interaction was upon check-in. We prepaid for two nights and after driving a full day, we arrived a little before 3pm and was hoping to get checked in and rest. We were told the computers were down i.e. planned maintenance and they had no way to check us in and to come back in an hour. We asked if we could go ahead and go to the room since we prepaid and they said “no”. They needed to run our credit card for incidentals. What struck us was the overall demeanor. It was callous, unapologetic, and aloof. We sat out in our car for an hour and went back in and they ended up checking us in with the computers still being down. Again, the attitude was not the type of customer service we have come to expect from hotel staff and management. The second interaction was with a member of the staff regarding the heated pool. We came back in the evening after some daily activities and went to the pool. The water was cold. We asked a member of the staff at the front desk and was told it was on a timer. What does that mean? It’s not heated? We probed a little because we didn’t understand and she made me and my wife feel stupid. We never got a straight answer and the next night we went back to the pool and the water was still cold. One other thing that stuck us was nobody manning the front desk. You have to use a phone to reach somebody. That tells us they either they don’t care about the customer or they are having financial difficulties. My wife and I are highly educated retired executives and fully understand what customer service is. The issues with the hotel boils down to poor ownership/management. The staff, including management, are either not trained in customer service or lack the personality traits to be in a customer facing position. The one exception was our interaction with Tamasin. She cared and had follow-up. In traveling across five states over a month, this was the only hotel we stayed in where we felt terrible.