ホテル カーディナル(Hotel Cardinal)

Extremely noisy and the restaurant is a mess 😑 There was a party in the restaurant, right below our room window. They didn't bother to inform us about the party when we booked the room. We asked for another room, on the other side of the hotel, but we were informed that all rooms are booked by the people from the party and no exchange is possible. The second day, we went to the restaurant, after a day of golfing nearby, and we wanted to order some food. The waiter told us that they are not taking any more orders, because too many people came to the restaurant. We explained that we are guests in the hotel, but he just lifted his shoulders "that's what they told me from the kitchen" and he left. My advice: look for better options, there are plenty nearby.

Nice, quiet place, if you are looking to get away from city noise ( as long as there is no wedding/ party happening in the events hall). Rooms are nice, although a bit more attention needs to be paid when it comes to cleaning, the surroundings are lovely and while there is definitely room for improvement with the hotel itself, the people here are some of the nicest, most accomodating you will meet in the Romanian hospitality industry. Oh and also right next door to some 14th century ruins, for the exploring tourist. :)

Poor customer service. When we arrived at the hotel, the bathroom was very dirty, we found hair on the floor and the spaces between the tiles were yellow, that means that cleaning is poor, it was a lot of dirt. We found bugs in the bathroom and when we’ve told the receptionist about it, apparently they were aware of the situation but they didn’t take any action. The bugs were that type of bugs that you find in old and dirty places. The food was awful, no taste and the desert was not home made, it was a apple pie bought from Fornetti, that we paid 16 Ron for, this not being food for a 4* hotel. Even though I’ve shared my feedback with them prior to paying the accomodation, they weren’t bothered at all and didn’t try to make some damage control, they could not care less