ホリデイ イン エクスプレス ホテル & スイーツ グランド ラピッズ ノース IHG ホテル(Holiday Inn Express & Suites Grand Rapids-North)

It was clean and bright. They are remodeling, soon everything will be brand new, although not needed. Fantastic breakfast options. The staff were all helpful and very nice.

The employee working the breakfast room just kept talking to all the guests and let all the hot food run out and did not refill because she was to busy talking!! to the guests trying to eat. I left and went to a restaurant

Property was clean. Front desk people always sitting in back room. Help not always available. Decent breakfast. Nice pool area. We were stuck there in a snowstorm- no snowplow and staff didn’t shovel front walk- we did it for them. Staff didn’t know when plows would be coming. Seemed ambivalent to the situation with vehicles stuck in parking lot.

Property is in the process of an upgrade and we were able to use one of the updated rooms. Very nice.

We had no tv signal and when we went to the front desk they said it was weather related We stay in hotels at least 20-30 times a year and never had that issue

Easy to get to, far enough away from tge chaos of downtown, but close enough for any easy commute. Very clean.

The bathroom was in terrible shape, moldy ceiling, broken shower head, dirt coming out of faucet. The pool was over chlorinated, kids eyes and skin was burning. Loud, rude neighbors were dealt with in a positive manner by staff. Room was subpar, over priced.

Beds are terrible. The heat wouldn’t work on automatic so I was up all night switching it on and off. The shower/bathroom was dirty with hair and it’s just old. I think I saw a sign that they would soon be renovating! Until then stay elsewhere!

Room was very clean. I am someone that pulls back sheets to look at mattress. Very clean as was carpet. My only disappoin**ent was tv channels. Couldn't get ABC.