Calvin Wai Chun
2023年12月30日
I fractured my shoulder at Mt Cook the day before I was due to check in and wasn't able to travel/drive. Asked hotel for a refund and was refused, despite showing documentation from both hotel and hospital regarding my accident.
I understand that the hotel has no obligation to assist me, but the lack of compassion and understanding leaves a lot to be desired, and we will most definitely not choose this hotel given another chance.
自動翻訳