ホテルからの返信: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again
영국식 아침 식사
スーペリアルーム
宿泊: 2024年6月
友人との旅行
14件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年7月24日
Its nice hotel to stay, and i really love this hotel so far amd ita good
翻訳
ホテルからの返信: Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again
RXT Digital
デラックス・ルーム
宿泊: 2024年9月
出張・ビジネス
141件の口コミ
2.5/5
投稿: 2024年10月12日
Need more attention on cleaning! Low Pressure water and dirty. The only good thing, service
翻訳
ホテルからの返信: Thank you for staying with us and for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us. The issues you had with the Cleanliness, and Water pressure will be looked into and we will do our best to rectify the issues.We hope you will give us another chance to prove to you our standards of service and the reason why we are the number one independently owned hotel management company in Indonesia.
Yoong
スーペリアルーム
宿泊: 2024年5月
家族旅行
4件の口コミ
2.7/5
投稿: 2024年6月23日
The rooms are dirty, sheets are dirty too, and on the first day when all 5 rooms checked in, there are practically black water poring out from the taps, the showers and the bidets. We caught few cockroach nymphs in few of the rooms.
There are not much around the hotel but that’s predictable as it’s near to airport.
Lady at reception quoted me 250,000 rp for hotel transfer for all 11 of us. On the day before, another guy then told me it should be 500,000 rp. I felt a bit ripped off.
翻訳
ホテルからの返信: Regarding the problem of dirty rooms and cockroaches, we have followed up with the relevant team and also the pest control vendor to ensure that this does not happen. There was water problems at that time, there was maintenance on our pump system so the water quality was not good, but we immediately resolved this right away. Meanwhile, the car rental that we offer at a price of 250,000 is for delivery to the airport using by Avanza car, with a total of 11 guests we recommend using a Hiace or Minubus at a rate of 500,000. We apologize if there was a misunderstanding regarding the delivery from our staff which resulted in your inconvenience. and we hope you will stay at our hotel again on your next visit.
匿名ユーザー
スーペリアルーム
宿泊: 2024年12月
出張・ビジネス
6件の口コミ
5.0/5
とても素晴らしい
投稿: 2025年2月3日
Nice for staying there in business travel
翻訳
ホテルからの返信: Thank you for staying with us, we will waiting for your next visit to our hotel.
Daanz
スーペリアルーム
宿泊: 2023年7月
一人旅
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年8月24日
Nice hotel,bersih staff ramah
翻訳
ホテルからの返信: Terima kasih sudah berbagi pengalaman menginap bersama kami, Kami senang Anda mendapatkan pelayanan yang terbaik dari kami. Kami berharap dapat menyambut kedatangan Anda kembali di hotel kami.