ホームウッド スイーツ バイ ヒルトン ウエスト デモイン / SW モール エリア(Homewood Suites by Hilton West des Moines/SW-Mall Area)

This is my second time staying at this hotel. It is a very nice hotel. Has everything I would look for in a hotel. Shopping and dining right across the street. They also have a good breakfast.

We stayed for a football tournament and this hotel was prefect. Several area Available to hang out as a group. Very nice pool and hot tub. Staff was very friendly and professional. Our room was great as well! Very clean!!

The location was great. It felt safe and convenient. We had everything we needed all around the area.

I was surprised for the cost how inefficient this hotel was, from no room info packets of amenities and times, to cold breakfast and coffee.

All is good with our room but the shower only has one sliding door. Did not notice until we were all in and done with the pool and ready to take showers. Needless to say we ended up with a small pond after cleaning up 2 children. The pool seems like it has a little algae build up on the bottom and the hot tub says out of commission.

Noisy. Bathroom tub shower did not drain.

I cannot say enough great things about this hotel. It was fabulous. Upon checking in, Eric, who was behind the front desk told me that there was a small issue in booking. I had been at a baseball tournament in the hot sun and rain all day, but he surprised me with an amazing upgrade. I think it had been over booked through a site and we were able to be upgraded to two king suite rooms that adjoined at no extra charge. Made my day as well as the rest of my family. Also was great to provide grilling supplies for the beautiful patio. Just a wonderful overall experience! So wonderful that I booked this same chain in a different location for this upcoming weekend! Great job. Thank you Eric!!

Bath room is not good. Broken shower curtain, no conditioner and soap. Bed room: night stand switch is broken. TV in both rooms were not function. Couldn’t use TV.

We were without TV in both rooms. No resolution in sight. We weren’t told at the desk when we checked in and no effect put to fix problem. After a long day of traveling I expect a working TV for news and enjoyment. We are very disappointed with or stay. We only had one bath towel and two hand and two was cloths. Would have appreciated a full set of fresh linens.