サンセット タワー ホテル(Sunset Tower Hotel)

good location good place to stay, also the staff there are very nice.

時代遅れ、貧弱な管理、顧客サービスなし 私たちの経験は2022年6月に起こりました.それ以来、経営陣が行動を起こしたことを願っています.一言で言えば、私たちの訪問からほぼ 3 か月が経過しましたが、滞在中に持っていた部屋の格下げに対して約束された払い戻しをまだ受け取っていません。この場所はお勧めしません 私たちの話: 6 月 12 日と 6 月 13 日から 14 日火曜日の朝まで、ロサンゼルスのサンセット タワー ホテルに宿泊しました。私たちの予約担当者は、私たちが遭遇した問題以来、エリンと呼ばれる誰かと電話で連絡を取り合っていますが、残念ながらニュースを受け取りませんでした.午後 11 時に 30 分のチェックイン 3 枚中 2 枚のカードで部屋を開けることができませんでした 部屋の鍵の封筒に書き留める代わりに、部屋番号を覚えておくように求められました。誰がこれをしますか？私たちの部屋の 1 つをダウングレード 私たちの部屋の 1 つは非常に小さく、明らかに私たちが予約して支払った優れた部屋ではありませんでした。乾いたペンキが床に落ちていて、においが良くありませんでした。同僚のために別の部屋を見つけることができなかったので、私たちは滞在して翌朝解決策を見つけることにしました.午前 4 時のモーニング コール (リクエストされていません) 午前 4 時にモーニング コールがあり、電話の相手は「申し訳ありませんが、部屋番号が間違っています」と言いました。真剣に？翌日、私たちの同僚は適切な部屋に移動し、フロントデスクのマネージャーと、マリーの部屋のみの最初の夜の料金を支払わないことに同意しました。今まで払い戻しを受けていない (2022 年 8 月 26 日) 同日、チェックイン時にクレジット カードがシステムに正しく登録されていなかったため、フロント デスクから電話があり、2 泊 3 室で 3592.26 ユーロが請求されました。私たちの予約代理店 (Visa Infinite Concierge サービス) を通じてですが、起こったことに対する返金や言い訳を受け取っていません。ダイニングルームのゴキブリ 最終日にバーの近くでゴキブリを見ました。写真で見ることができます。経験がどれほど悪いものであったか想像できます。騒々しい部屋 部屋は時代遅れで、80年代の空調システムをオフにしても非常にうるさいです。

I booked through Amex and was upgraded to a gorgeous suite on the 11th floor. I love the art deco, old Hollywood vibes of this place. But the service was the real treat: Megan at the valet stand, Carlos (I’m pretty sure I have that right) at room service, and all the front desk and restaurant staff. I felt very welcomed and looked after, even at dinner on Saturday night when the place was packed and there were regulars and celebs everywhere. I can’t wait to come back — just love it.

Great a**osphere, staff and iconic building - you will enjoy the best of everything LA and Hollywood

Anthony at the desk was kind and communicative for the check in process. Barbara in the restaurant was also so kind and welcoming. Angel at the restaurant also a gem—very attentive and friendly! Major shout out to the valet staff. The only area this hotel is seriously lacking is the quality of the room. I understand it is old Hollywood style, but there are absolutely ways to update rooms to feel fresh and new while maintaining that style. If I were to stay again, it would strictly be for the top notch service because other hotels on sunset have much nicer bedrooms. I did enjoy my stay, though, and loved the staff.

This is my third stay at the Sunset Tower Hotel and I will definitely be back. The staff bent over backwards to help me, and they are always warm and welcoming. The hotel renovation maintains the historic charm of the Art Deco period with the comfort and cleanliness of any modern hotel. The poolside breakfast is the best way to start the day!

5/5 - It’s the service even more than the superior location, history, food and view. The consistent above and beyond service makes you feel special and included in an ethereal a**osphere that would otherwise be intimidating. We love Dimitri - he greeted us so warmly and thought of everything before we could and kept that going throughout our stay. John and Carlos were extra kind and attentive. Housekeeping and valet were impeccable. We brought kids, and I was worried that they might be a little much given the hotels adult reputation, but they were treated so kindly and rate this is the favorite hotel they’ve ever stayed. We love Sunset Tower so much that we can’t wait to come back. Don’t skip room service or taking in the view from the Terrace!

We enjoyed spending our 31st anniversary at this hotel. we used the Am Ex program and got a nice upgrade that was greatly appreciated. We had a spacious suite with a balcony overlooking the city in the little building with the restaurant next to the tall hotel. Everyone was nice and the valet worked seamlessly. I can't wait to come back and stay in the original building sometime,

We returned for a second stay at the historic Sunset Towers Hotel. My husband's mom is a long-time movie buff - so she loved the posters of the original movie stars, the history of the Towers book, and lore of Hollywood. But most importantly, the staff are truly the best; gracious, understated in their attentiveness, kind and helpful. We did bring our 10 and 12 year old children and they loved the Terrace Restaurant dinner with their grandmother - shrimp cocktail, deviled eggs, fried chicken... That being said, they were the only kids in the restaurant, so it needs to be a certain knid of child that is happy to eat in the elegant and grown-up enviornment. This is our go-to special home when we come to LA