I booked this hotel for my father and I as we had a very early morning appointment at the Royal Derby and we travelled far afield. I needed a room for him which had a low-step shower cubicle, Premier Inn & Travelodge didn't offer these options for their rooms nearby. So I chose ibis as a reasonable alternative, the welcome and check-in was smooth and professional, the room was snug and small, but suitable for a one night stay I thought. The bathroom was perfect, as was the in room TV. As with any hotel, one of the key integral factors for a stay is the comfort and quality of the beds. I was so disappointed with the poor quality of the beds, the mattress was not a proper mattress and was approximately 3” thick, it was hard and unbearable. I had to fold my duvet in half and sleep on top of it to reduce the discomfort, as did my father. I got about 3 hours sleep due to the discomfort and unpleasant condition of the bed. I had back ache and shoulder aches the next day, which wasn't expected. My elderly father was worse for wear also. The breakfast buffet was faultless with a good selection available and fresh food. We won't stay in an ibis again, it was our first time staying in an ibis, its been 3 days since my booking ended and we've not been offered a chance to review our stay formally, nor can I see any way to claim a full or partial refund for a very poor quality overnight stay. I would caution anyone on booking here, as the bed quality is really poor and lacks any form of comfort whatsoever. I cannot fault the staff, the cleanliness of the room and hotel, nor can I fault the bathroom which had a spacious shower cubicle. It's a shame the company hasn't invested in the most essential item in any hotel... the beds!
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