ザ ウォーターフロント ホテル スパ & ゴルフ(The Waterfront Hotel Spa & Golf)

Room could have been cleaner Long hair over the dresser Pillows rock hard so sore neck in the morning Good pressure in shower

Lovely ambience and atmosphere. Really enjoyed our time there. Staff were very polite and professional

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.

Loved this hotel, just lovely location and good that the gym is close and a big gym! Beautiful grounds

Excellent location and lovely atmosphere

Gym across the road and hotel only pay for a few memberships, so had to wait for over an hour in reception to get in the gym

Food was expensive and had I known what my wife was paying I wouldn’t give 12.5% service charge and £18 for three scoops ice cream over the top. Noisy inconsiderate people are not the fault of the hotel but signs put up might help

Hotel stay was good, room was clean and staff were friendly. Y-SPA was pretty expensive for a 20 min massage 10 mins was spent on prep so you only get a 10 min actual massage. Windows in the room were all blown double glazing meaning that noise and cold can come through easily. The hotel needs to rectify this as they are advertising themselves as eco friendly. Apart from this, the room was up to a modern standard and generally clean although we did notice a few minor issues.

Overall the staff are friendly and helpful. The food is expensive but delicious. The downside is that this is the 4th time I was given a disabled room. The bed is uncomfortable and mattress very soft. It feels like a waterbed. There was also no hot water in the shower.