TownePlace Suites Grand Rapids Wyoming

My stay was overall very good. The only thing I was concerned about is that I left a few dollars on the counter for housekeeping and then went to the hot tub and came back to change (I hadn't checked out yet). I was a little creeped out to find that two of the dollars were gone. Nothing was cleaned yet or anything just the $2 were gone. I did tell the person at the front desk and they said that they would inform the manager and look at the cameras. I have stayed here a couple times and have not had any issues. And despite the weirdness of the money situation I will likely be back. I'm assuming it was housekeeping.

We had no heat in our room (rm 223). It was 66 degrees in our room when we entered it & there was an incoming snow storm. We contacted the front desk & they decided to give us new keys (you need an inserted key in the wall for lights/heat to work) but that didn't work. I went down to the desk again & a man working came up to our room to check things out. He attempted to fix it, but nothing worked. We asked to switch rooms but they were booked up. So we had to sleep in a cold room. By morning it was MUCH colder (my guess would be 60 degrees) but the thermostat was reading "ERR". We packed up our stuff & told the front desk about the heat situation again, expecting some kind of resolution. The lady wrote down my name & phone number & assured me a manager would call. We received no phone call so days later I contacted corporate. After several days I finally received an email from Katrina (gen. manager) stating they're sorry and added 5,000 points to my Marriott Bonvoy account. Talk about a slap in the face! I spent $150 to sleep in an incredibly cold room with my young child. We spent less than 12 hours in our room due to this and left without using any other services (not even the shower because it was so cold.) We couldn't get out of there soon enough. I had reservations to come back and stay for 2 nights in June 2024 but I have now cancelled them and booked elsewhere. Terrible. Also, hallways smell horrible, however rooms are clean. That's the only positive I can say.

Beautiful hotel, had a wonderful stay and definitely would book again.

Great hotel! Was very clean and well maintained! Would stay here again!

My first stay at this hotel and my room was a lot nicer than I believed it was going to be with plenty of amenities. My only problem with this stay was that I lowered the thermostat before going to bed and woke up in the middle of the morning sweating because it was 90 degrees in my room. I do not know what happened or why but I ended up shutting off the air and luckily I could crack open a window to get some cool air in.

We liked everything about our stay here. We have stayed other places in other cities and received terrible service. This stay was fantastic!!

Kitchenettes were very nice! Very updated rooms. Would stay here again! Breakfast was also great!

From the time we checked in,everyone was very friendly. The breakfast was beyond a your typical continental breakfast.. the breakfast staff lady was super sweet and the selection was amazing. The room was very comfortable and we loved the kitchenette.. great place to stay

Loved the room with the kitchen amenities. I like to cook our breakfast, but their breakfast was great and complimentary.