Barceló Maya Colonial - All Inclusive

Great resort. We were upgraded to palace, which was beautiful. Being able to access the other 4 resorts meant endless dining, bar, and pool options. Everything was clean. The food was wonderful. There were great specialty dining options. 10/10 recommend

The property is quite large and signage is discrete which is great if your 20 but a big problem when you are older. The colonial has 2 side by side buildings with the same exact decoration- causing confusion for the mature set. Over the 5 days my watch was counting steps I took a total of 69000 . Yes there is some exercise mixed in, but most of those steps where based on the property's lay out. So bring good walking shoes when visiting But the food was very good and I have been to many "all inclusives" to compare it to. The beach is beautiful. A wonderful place for a family to gather.

My husband and I had fantastic getaway and would return! Staff: The staff were wonderful! We didn’t feel any pressure to tip, though we did WANT to tip because of how friendly and helpful they were. The Room: Our room was simple. We stayed in “Jalisco” - first floor with a garden view. It was a bit of a walk to the beach/buffets. But it was quiet and quite private. Other reviews mentioned having trouble with their key cards not working. We were told not to put it next to our phones. We stopped doing that and it worked. The Resort: It is a beautiful location! The beach and views are fantastic! Many reviews stated that they had to go at 7am to reserve chairs. This was not our experience. We were always be able to find 2 together. food: the buffets were decent. It took going a few times to find out what was worthwhile. We could always find something to enjoy! The coffee machines give you the option to make lattes, cappachinos, etc. Buffet and snack-bars ALWAYS had guacamole. Ala carte restaurants: we were able to book 5/9 of our nights different restaurants. Pro tip: go to reserve your restaurants right after you check in! The Cons: - the ocean does have a rocky portion (about 10-15 steps and then it’s nice and sandy). Pro tip: bring water shoes -The night entertainment is pretty meh. - I called the resort a few times before arrival (to inquire about shuttles and confirm our room) I ended up being on hold for long periods, or had to call back because no one answered.

Our recent family vacation at Barcelo Group turned out to be a major disappointment, primarily due to the resort's inability to accommodate our group appropriately. Despite meticulous planning for a long-awaited family gathering, the resort's arrangements left much to be desired. First and foremost, upon arrival, we were shocked to discover that our group, consisting of small children and elderly members, had been allocated accommodations in different hotels within the resort. This separation made it challenging for us to spend quality time together, as we constantly had to navigate between hotels. The frustration didn't end there. Despite making a reservation for dinner for our entire group of 11 people, the restaurant staff seated us at two separate tables upon our arrival. This glaring oversight was exacerbated by the fact that other large groups were comfortably seated together nearby. The lack of consideration for our reservation and the failure to accommodate our group in a single seating arrangement was deeply disappointing. The host's unhelpful demeanor and rudeness further soured our experience. Instead of offering assistance or attempting to rectify the situation, their attitude only served to exacerbate our frustration and disappointment. In conclusion, our experience at Barcelo Group fell far short of our expectations for a family-friendly vacation destination.

We found everything we needed on this resort. Only thing we struggled with and wouldn’t recommend booking through them is transportation. Dinner reservations were tough to get into but we had super kind staff that made it happen. We will definitely be returning to this resort in the future

we have been in Barcelo Maya Palace and everything was excellent. Hope we will come again Thank you for wonderfool vacation

The property is excellent as are all the amenities, the staff are also wonderful and friendly. There are some annoying things though, such as excessively expensive items in the on site shops, especially for small essential items like sunscreen. This felt like daylight robbery for such small but essential items. Overall a positive experience!

Beautiful location, incredible beach. Lots to do every day on the property and amazing excursions to Tulum and swimming in caves.

Beatiful palm tree shaded beach with clear turquoise water and tropical fish all around. Loved the property landscaping and the pools. The food was for the most part really good, especially the breakfasts. Had a great time and would love to return!