Zhangye Xinshengyue International Hotel (Zhangye West High-speed Railway Station)

房間空調不製冷，7、8月的酷暑，室內温度還高過室外，客房看過以後換了一間同等房間，依舊不製冷，並且床上還有陌生毛髮，放行李的桌子也沒有。到了凌晨1點半才又換了一間製冷的房間，全程溝通和解決方案很低效，旅途已經很累了，休息時間又被壓榨了。 硬件設施細節：所有的浴室和廁所的門都不到頂，濕氣和味道都能通到床邊。謹慎選擇。

需然在張掖的新區，但是周圍飯店、商場都配套齊全，走幾分鐘就到了。而且酒店很新。但是早餐的餐廳實在是太差太差了，一個服務員加菜是她收拾是她，從我們坐下到吃完，旁邊的桌子全部沒有收拾出來。麪檔是煮好一大盤出來，分到碗里加點湯就給客人了的。7:30去的餐廳，簡直地攤店都不如。

設施：新酒店，全屋智控，而且房間非常大，住得非常舒服。停車方便五星好評！！ 衞生：非常乾淨，設定很新。 服務：説實話，硬服非常好，有啥要求都滿足。比如問有沒有洗衣房，結果搬來台兩門洗衣機

整體入住體驗非常棒，酒店新開業不久，環境優雅，設施完備，裝點豪華整潔衞生，服務人員也十分熱情待人友善 ，有賓至如歸的感覺!強烈推薦出差旅行入住!電話手錶遺落了酒店，電話溝通後，酒店管理人員認真細緻尋找，手錶失而復得，非常感謝！

難得給差評，難得寫這麼多，實在太氣憤了。有一説一，酒店新開，衞生狀況還是可以的，但是裝修味道較濃。着重要説的是，酒店從上到下毫無服務意識，完全是在欺騙和糊弄消費者，我們訂的大床房，由於帶了小孩，想多要一床被子，打電話前台，居然説沒有多餘的被子，不可想象，這麼大的酒店找不出一床被子！反覆再三要求之下，服務員終於拿來了被子，卻不捨得給，説蓋被子會熱，不如給你們被套吧，我想總不能大人蓋厚被子，小孩衹蓋被套吧，於是還是拿了被子，沒想到房間空調不管你調到多低，房間温度都衹能降到24度（後來服務員説漏嘴了，空調是後台控制的，他們的經理不承認），被子又厚，實在太熱，又致電前台要被套，前台依舊回覆沒有被套，我就納悶了，剛剛服務員還問我要不要被套的呀？（第二天投訴的時候，他們經理説被套和被子都是有的，那這就是赤裸裸的欺騙不想給唄）。服務員不情不願的拿來被套，上來就用80分貝的嗓門數落我們，意思就是剛才給你被套你不要，這會又要了，完全不顧此時已經是接近凌晨一點鐘，把隔壁的客人都吵醒了，我説你説話輕點，我不知道你空調打不下去，服務員繼續大嗓門地説，意思就是別人都是這個温度睡得挺好，你怎麼就不能睡，我説我不想半夜和你爭吵，人和人的感官不一樣，請你出去，服務員用腳抵着門不讓我關門，繼續用80分貝的嗓門爭辯，我感覺人身安全受到了威脅，於是報警，聽到我報警，服務員把保安喊來，自己溜之大吉了。白天向酒店投訴，要求服務員當面道歉，經理推説她不在，我説既然不願道歉，那給予房費一半的經濟賠償，經理立刻冷着臉走了。我們因為是遊客，要繼續行程，衹能向12345和攜程投訴，攜程的態度還是非常好的，攜程自己給予我們200元賠償，但是攜程對這樣的酒店也缺乏約束。另外這家酒店摳門到了極點，自助早餐幾乎看不到葷腥，饅頭都是沒有餡的，就是些饅頭，蔬菜，鹹菜，粥，麪包，奇葩的是塗麪包的黃油居然是放在一個小碗裏用勺子舀的，別的酒店都是獨立包裝一小盒一小盒的呀。這酒店的高評分不知道怎麼弄出來的，沒有服務，欺騙消費者，光靠弄一些小度小度的噱頭，是沒法長久的。

It was a very modern hotel, with clean and spacious room. Equipment was sufficient and much use of energy saving device in the whole hotel by use of sensors. Hotel staff on seeing guests at lift entrance will greet them. At check out, the duty manager also politely greeted us goodbye and brought our two luggage to waiting taxi and wish us a present trip. A senior staff on duty suggested an eatery when asked for recommendation where locals will eat, and I ended eating there everyday. Security was good and we always felt safe. They also came to room to offer special brewed tea in the evening. A very personal gesture.

Amazing hotel. Very close to railway west station. Convenient location for all the tourist destinations. Front desk staff always try their best to serve their customer. Special thanks to Ms Dong who is especially friendly and helpful. Hotel has integrated heating system which is very warm for the winter holiday. Will definitely stay here again if I come to Zhang ye again.

The best service mind ever especially the front desk who very patient with non Chinese speaking like us. She is very kind and helped me arrange taxi to Zhangye sceaneric spot and Mari temple. She also made sure that taxi had translation application so that he could communicate with us.

One of the best hotels that I stayed in China. New built-hotel with modern facilities, staff are very supportive, breakfast is good. Rooms are clean and very good location, just a short walk to restaurants nearby. I will stay here again when I come back.