旅先の様々な魅力を発見したいお客様に、バスティオン ホテル ズーテメールは最適です。バスティオン ホテル ズーテメールは、ズーテメールの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はBoskoop Snijdelwijkから14km、ロッテルダム空港から15kmと、立地に優れています。付近にはDekker ZoetermeerやSnowWorld、Shopping Center Stadshart Zoetermeerなどがあり、ズーテメールの観光に非常に便利な立地です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。お車をご利用のお客様は、ズーテメールの当施設提供の駐車場をご利用いただけます。
ゲゲスト2023.01.11
There were no allergen info signs at the breakfast buffet, despite having informed staff of mine. I was not aware of any list being available nor offered one, not all food-staff were aware of the ingredients in their offered foods. Despite asking I ended up eating bread with walnut, and needed medication. When my local friend tried to file a complaint with the manager he was told to 'let it go, we can't help you with this anymore' as it was my check-out day, before being removed from the premises. Also the initial room they had reserved for me had black mold and peeling ceilingpaint in the bathroom. Upon notifying reception I was moved to another room. The staff, particularly housecleaning, were incredibly sweet, friendly, and helpful. On my side of the hotel, I could not hear the trains.
I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.
Looks great and rooms and public areas are nicely decorated. However the walls of the rooms are very thin, when your neighbor closes the door you sit straight in your bed. Staff is nice but some essential services are missing: no gym of fitness room (‘will be coming??”), no room service from the restaurant. Restaurant very overpriced for meals that vary in quality. Definitely more variety and better price quality balance is needed. The hotel is on a highway so ask for rooms on the other side otherwise it can be noisy. All in all mixed experience. Van der Valk could improve on several aspects.