Top Lage für einen Zwischenstopp. Angenehm große und saubere Zimmer. Sehr gutes Frühstück mit sehr freundlichen Mitarbeitenden. Das angeschlossene Steakhouse ist richtig klasse.
我在入住期間不慎將一件黑色外套遺落在23層,多次通過電話和郵件聯繫酒店,但至今未收到任何迴應或跟進。這種缺乏溝通與責任心的情況令人十分失望,也與一家同等級酒店應有的服務標準不符。
妥善處理客人遺失物品是酒店最基本的服務要求,而本次經歷讓我對貴酒店的服務質量與對客人需求的重視程度產生了嚴重質疑。建議管理層正視此問題,並儘快提升在客人溝通與服務專業性方面的改進。
I misplaced a black jacket on the 23rd floor during my stay and have made several attempts to contact the hotel via both phone and email. Unfortunately, I have not received any response or follow-up regarding this matter. This lack of communication and accountability is highly disappointing and does not reflect the standards of service one would expect from a hotel of this level.
Proper handling of guests’ lost property is a basic aspect of hospitality management, and the absence of any support in this situation raises serious concerns about the hotel’s service quality and guest care. I strongly urge the management to review this issue and take immediate steps to improve responsiveness and professionalism.
非常に良い
86件の口コミ
9.0/10
1泊あたり
SGD 175
より
空室を検索
バーデン=ヴュルテンベルク州のペット同伴可ホテルをすべて表示
バーデン=ヴュルテンベルク州 ホテルの宿泊者口コミ・レビュー
全て表示
8.2/10
とても良い
FFlatulentoThe farm is lovely, very nice atmosphere. The room however was very cold, there had been some issue with the heating system they told us. The room got a bit warmer later on, but still, in winter, it was cold inside. This was not ideal. Turning on the heating system some hours prior to arrival could have been a good option, because it seemed, the heating system was ok, only that it had not been turned on in time. Besides the lady in reception not the most helpful kind, it might have been due to a language issue, though. We arrived in darkness and they would not open the parking lot for us, as this was not for guests, although they had lot of space. They told us so we had to park farther away and bring the suitcases with us walking. The farm is a bit isolated from town, so in dark night, with kids, this was not very nice. But later on, the gates of the parking lot were opened for us, so we did not understand well what the problem was. In any case, close to the gate it was not possible to park not ever for some seconds to do the unloading or uploading as per the very strict sign there. Not very welcoming, all in all.
ゲゲストStayed here and although a quiet town the hospitality was amazing. I had come from England for a football tournament in nearby munderkingen which was an hours walk away. When The owner of the hotel heard this he personally dropped me. Family run charming place to stay.
ゲゲストOhne viele Worte einfach nur schön Vorhallen sehr gemütlich,sehr sauber,die Ortschaft sollte man auch gesehen haben …auch die Dame an der Rezeption sehr freundlich…!!!
MMarc PPTop Lage für einen Zwischenstopp. Angenehm große und saubere Zimmer. Sehr gutes Frühstück mit sehr freundlichen Mitarbeitenden. Das angeschlossene Steakhouse ist richtig klasse.