The check in service wasn't smooth. The front desk and night manager asked so many questions, that they can find out via the booking system. We waited for over half an hour to check in. They spent the time on checking if you leave notes for two single beds or one double. And the tone was like we owned them a millions pounds. Hotel was above average but the check in experiece was the worst I've ever had in any hotel over the world.
Great location and easy to find. Lovely surroundings and outdoor areas. I wouldn't recommend this hotel for famililes with children under 10 as the height of the upper floors with no real rail protection could make you nervous. Dogs were allowed which was great if you are looking for that. Inside communal areas great and free to roam. Room was large, clean and comfortable. Very industrial-themed buildings so, if you are looking for quaint, it aint for you! Would go again.
We had booked 2 nights here as my friend was having her wedding reception here. The Mour website, trip.com and other booking platforms state they have toiletries available. However, only shower gel was provided. I asked at the reception and the man had an attitude like he didn't care, I explained it was stated on their website, he wasn't bothered. I would have brought it myself but it stated it was provided. The room was nice, big and comfortable. The tiny hanging space hidden behind the bed, the kettle hidden the other side, with a tray covered in stains and spills and cups containing white powder. Far from clean. The price did not reflect the quality here at all and I felt rather embarrassed for my friend as a lot of us stayed here for the wedding. I wouldn't waste my money staying here again.
Receptionist, Lisa, was very pleasant and helpful!
Hotel was comfortable. The only downside was finding the entrance to the hotel from the motorway.its not very well signposted.
As i was attending a funeral of a dear family member, I was very pleased with the location and more importantly the cleanlines and stress free stay at the orchard hotel. My room was very spacious and clean. The staff were wonderful and helpful in every aspect. The food in the restaurant was above par and well deserved. a trip to Nottingham would definatly warrant a further stay at this hotel. 5 star for definate and would certainly stay again. Thank you for a great stay