ビジネスの出張で利用。
近くに日本人御用達のDia Park Premier Gurgaonがあり、今までそこに泊まっていましたが、経費節約の為、現地スタッフより日本人が泊まれるレベルのリーズナブルなホテルとの紹介を受け、こちらに宿泊。
はっきり言って、Dia Parkと比べると、2ランクぐらい下の印象ですが、十分に泊まれますし、食事もきちんとしたバイキングスタイルでした。(怖くて口にするものは選びましたが)
Dia Parkの半値以下というのが一番のメリットだと思います。
十分泊まれますので、安心して宿泊してください。
It’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now.
First the good things:
1. The newly renovated Paranda serves very good Punjabi food.
2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise!
3. Stunning view from both my rooms.
4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests.
5. It’s a GREAT hotel all in all.
BUT
1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.”
2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME.
3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE.
4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”.
5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents.
6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill.
7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought.
Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains.
So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.
Baggage handling - no staff room service - closes at 10. 00 pm though checkin late at 9. 00 pm, late check out request not accepted. Though regular stay with them through mm t with them. Asked for rs 400 every hour post 12. 00 pm. Check out time mentioned - 11. 00 am - it is too early breakfast - served cold, limited - very bad quality. Only good thing is room quality. Other wise all facilities are poor. Regards ajay. It is not review but mm t to take up with them
fantastic staff
i would like to mention that Prerna and Biju were excellent. they are really helpful and did their best to make our stay comfortable. Neel from the restaurant was also very good.
thanks
Excellent property and facilities. The reception associate ms jyoti is extremely customer friendly and prompt in getting the requests managed. The overall staff performance is very good. I would definitely want to avail the service again.
It really looks good from outside. But rooms were okay the one which they provided me was okayish
service was good and staff was really good in terms of helping but i guess the quality of the rooms should be improved
Every was nice. Beautiful property with lush green areas. Loved the is-ha ashram vibes created, could feel the grace. Only small issue was food at on kourse restaurant which was not good, we ordered basic dal and pane-er for dinner but taste was just flat, no flavours. Under the neem at chalets is good though, had breakfast there. They have lot of open as well as closed space to sit out as per your comfort. Rooms are small, and extra bedding is 5k even if you booked the stay for 3, so it was little inconvenient for a family of 3. Having said that we enjoyed our stay to the fullest considering the vibe the place has.
Overall, my stay at Citadines Paras Square was comfortable. The staff were helpful, and the amenities were well-maintained. However, the location is quite far from most major attractions and city areas, which made commuting a bit inconvenient. Additionally, there was a noticeable moldy smell in the room that affected the experience. With a few improvements, it could be a much better stay