Our room was renovated with modern fixtures and fittings. A decent size room for 2 and the bed is comfortable. Rooms are not properly sound-proof though.
Breakfast was okay as everyday there’s something run out.
I really loved the hotel. However, my room was directly above a conference room where high school celebrations were loud and disturbing. The music was thumping, the microphones screamed, and I found it difficult to rest. The first night was supposedly a dress rehearsal for the event. I called the front desk where it was explained what was going on. The second night I called the desk again to ask what time the noise was going to stop. I was told there’s nothing that can be done about it. I’d love to give you a good review, but that kind of noise in a hotel such as the Madison really is unfortunate and disappointing. Manager in the pub was awesome. Ricky at the front desk was amazing. I had driven from NH for my best friend’s celebration of life which was held in the conservatory, but I was so exhausted that I really wanted to sleep. The loud music and loudspeakers made it impossible.
Our room was beautiful and spacious. The bathroom was great as well. There were a few marks around the bathroom that could’ve been dealt with, but overall I can tell the housekeeping did their best to make it look great. The staff weren’t rude, but even necessarily friendly. 4/5.
Nnani chenThis was my first time staying at this hotel. I was very satisfied with the clean. All the staff were very kind and helpful. The service was quite good.