Mixed feeling after staying at this hotel. The room is in the ”Business” section, but there is no table and chair for work.
No hangers or towel hooks near the sink
. No programs in English on TV.
Staff is friendly, check-in is fast.
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I happened to get a free upgrade. The room has a bathtub and a dehumidifier. You can see partial of the snow track. Very nice bfast spread. Comfortable bed, generous with bottles mineral water supply. They Clean room daily.
ゲゲストThe room and women's lockers were clean, but there were many dirty towels left in the resting area next to the hot springs pools. Customer service at the front desk wasn't very good this time when we wanted to go to the hot springs. The man working the front desk took a long time finding someone to accompany us to the hot springs, and when a lady finally came to accompany us there, she took us back to our rooms, instead, even though we had clearly told the man at the front desk we wanted to go to the hot springs. The employees didn't communicate with each other clearly,nor did they use common sense. When I first asked the front desk employee to accompany us to the hot springs, he said no and waved us away, but I knew it was complicated to get there and he had to tell the hot springs we were hotel guests, like what happened when I had stayed there before. It's only possible to communicate using a translation app here, since no employee speaks a single word of English, even. The restaurant's electronic menu is only in Chinese, too, so we needed to use a translation app to read the menu, also. They didn't light up all the lights in the hot springs area tonight, so it was much darker than when I had come here before. Regarding our hotel room, the refrigerator didn't work, even though it was plugged in, and the mattresses were hard.
ゲゲストOverall experience is great. We get pickup service from Taizicheng station and also drop by.
Discussion with the receptionist, we also can get a ride to another Genting hotel.
Very nice view in front of the mountain too. That's extra bonus.
JJEWHOSmacked at town centre, great location. Staff 小王& 小张were helpful and friendly. Rooms are clean and there are complimentary washers n dryers which are essential for my family of 5. There is a heated swimming pool and few other hot pools in the spa which are really great for skiers like us to relax. However cleanliness in the pool and relaxation corner (where guests can get paid massage) can be further improved. Thanks for hosting us!