The cleaning staff in our courtyard were lovely and very helpful and the man at reception we dealt with too. It was obvious the staff work hard to do their best considering the condition of the hotel and spa. But the hotel and spa are tired and both locations need facelifts.
For example, the basin and surround in our room was all discoloured, as was the wall at the door, and there were loose wires visible and the courtyard plants were all dying.
The hotel communal areas away from reception were unkempt.
The spa pool had broken and discoloured tiles, with lots of leaves in the water and the flumes were closed.
Both could be great with investment.
had a wonderful stay at this hotel. The staff were very welcoming and helpful, always ready to assist with a smile. The room was clean, spacious, and comfortable, with everything I needed for a relaxing stay. The location is convenient, close to main attractions and easy to get around. I especially appreciated the attention to detail and the overall peaceful atmosphere. I would definitely recommend this hotel to anyone looking for comfort and good service, and I look forward to staying here again.
MMary LeonardThis hotel is in a very serene environment that is beautiful! My friend and I loved the grounds, our rooms, and the excellent restaurant. Denfeng is a small but charming town and this is a perfect location to enjoy the beautiful nature in this area. The staff were very friendly, professional, and attentive. Gao Yupeng was especially helpful. He speaks English and had great information about the best places to go in the area and the best ways to get there. The only thing that my friend and I regretted is that we didn't book a longer stay. I would definitely stay there again, especially in the cooler weather because they have amazing looking hot springs.
ゲゲストI love them. The staff always reply my question anytime I have. I asked them question through Trip.com message and they replied simultaneously. I was there when the park closed because of the wind storm. They were patient and gave me information. I was also got the room upgrade, since they think it would be safer and more convenient for me. The room was spacious. Location is perfect, the shuttle bus station is just a in front of the hotel. I cannot speak Chinese but we conversed smoothly with Trip.com message (The platform is even better than WeChat for my opinion)
ゲゲストThe room is beautiful, smart room, and comfy. The bathtub is really great! Imagine trekking all day then coming back put yourself in the good bathtab ☺️. Good decoration and service!
ゲゲスト5 star hotel in the mountains , next to the bus station to the park , very convenient . Convenient to food areas . Basic Chinese run hotels . Breakfast is ok .
Strong wind , electricity stopped for 5 mins at night , but restored quickly .