Pros and cons. The island was great, we loved our stay at the cottage. But the service was not so good. Pros: - The island was great. Major plus points for the house reef and grass bed that attracts fish and sea turtles. There were birds and the monitor lizards on the island! - The view from our sunrise cottage was great. The rooms were clean and the toiletries complete. - Transport to and from the island went smoothly. - Massage was great! Cons: - We arrived at around 1pm (official check in time is 3pm). The staff told us they would call us when our room was ready. Many groups of arrivals were steadily being escorted to their rooms but not us. At 230pm I went back to the reception and was told our rooms had been ready earlier! But NO ONE let us know. At this point, they gave me the key card but no one made a move to escort us to our rooms and I had to ask if they could give us our luggage so we can go the room already before the receptionist accompanied us. - There is no comfortable place to wait or change clothes while waiting for your room. Basically people are sitting on the pool loungers in their pants/shoes from the airplane. - We signed up for the hike, we were told some one would text us to confirm time and meeting place, NO ONE called. - Basically, any time they tell you they'll call you, NO ONE did. I had to call multiple times and actually go the reception to get any response. - The restaurant was not full yet it was very hard to get the attention of any server. The food also took 30-40 minutes to serve. Kudos to the one lady server who served our lunch everyday for 3 days, she was the only one who helped us. - Used plates/utensils were left on the restaurant tables for a long time. We sat down as the neighboring party left and we were already done, their plates were still sitting on the table (being snacked on by the birds). This happened every meal (and we're slow eaters, at least 45 minutes). - Towels and plates/cups by the pool loungers also not cleared for hours. - Breakfast and dinner buffet were just okay. Nothing to write home about.
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