Car Chase Heroes

可能であれば、これはゼロ笑顔になるでしょう。(要約/ tl;dr バージョン: 経験を提供することに失敗し、3 時間待たせて数人をキャンセルし、旅行のお金を失ったことに対する補償を提供しず、私の盲目の父親の 80 歳の誕生日プレゼントを台無しにし、コミュニケーションが貧弱でした。経験を監督する会社が関与したときにのみ支払いを返金しました)フルバージョン:イベント開始後3時間後にドライブがキャンセルされました。これは、盲目の父親の80歳の誕生日プレゼントを台無しにしたことに対する真の共感の欠如を示しました。このようなイベントから離れるのは壊滅的です. 私たちは経験に 200 マイルを旅していました (合計で 400 マイルの往復). 約 10 または 15 家族がこのイベントで同じ治療を受けました. その後、すべてのフロントで悪いコミュニケーションが続きました.CCHは、参加者に報酬の連絡を依頼しました。もちろん、人に払い戻しをするのではなく(彼らは私たちのすべての詳細をこのようにすることができます)。しかし、彼らはAblenetアカウントに母親のカバーを着用するのを気にしなかったので、私たちが電話をかけたときに誰かと話すことができませんでした。彼らは電話するのに1週間かかり、すぐに電子メールへの応答をやめました/一度以上そうすることを約束したにもかかわらず、電話をかけることはありませんでした... Ablenetの顧客がどれだけ大切にされているかを示しました–つまり、まったく。イベント/旅行のオファー報酬の払い戻しは引き続き失敗しました。Ablenetは、提供していないイベントのためにお金を払い戻すことを一度も提案したことのないCCHに私たちを送りました。最後に、私たちは払い戻しを受けましたが、絶対に素晴らしいトラックデイズ–を通過することによってのみ払い戻しを受けました。トラック日が関与しているため、CCHは2営業日以内に返金しました。したがって、CCHは年金受給者をひどく扱い、適切なコミュニケーションを取らないことに注意を払っています。そして、彼らが適切に機能するとき、経験の日は素晴らしいです(まだ混沌としている場合)、私は彼らと予約することはありません。

I am unable to tell you about our experience as there was a mechanical failure with the car which meant the day was cancelled hence no experience.I do understand that these sorts of thing happen, and it is no-ones fault (not even the Romans!) But if you provide no service, you shouldn’t get any money, they are not giving me a refund as they said they are only able to offer a rebook.However, they cannot offer the same car at the at the track that was booked, so they cannot offer what I paid for, as far as I’m concerned that’s not good enough. If you can’t provide what has been paid for you give the money back, it’s called a refund I’m sure people have heard of this before it’s not a new mad fad.One of the answers given was “well everyone was in the same boat that day, so they all have to rebook”. Great response! Well again if you’re not offering the same experience and people can’t travel all over the country to go somewhere else you make out like bandits, keep the money and run! Pitiful excuse for customer service I really don’t know how companies get away with it AVOID AT ALL COST!!!! No better then double-glazing salesmen from the 80’s rip off merchant through and through.

Avoid at all costs if using a Buy A Gift Voucher!!My partner received a buy a gift voucher from his mum for Christmas, we booked his experience in and then a couple of days before we had an email to say that the experience has been cancelled because the car failed its safety checks - Not our fault at all. The company are now refusing to re-book the experience because the voucher will be out of date...it wasn't out of date when we booked it and its not our fault the car failed its safety checks! The customer service team is the worst I have ever experienced so I would avoid this horrible company at all costs.

Absolutely awful! Never got to have our experience because first Car Chase heroes cancelled it (because Tom Hanks was filing at Abingdon airfield and this over-ran), Re-booked, then 2 days before we receive an email that the Lamborghin Gallardo wasn't available as it needed repairs. This is what my two boys desperately wanted to drive. We didn't see the email until Sunday when we were about to leave, so didn't leave and emailed to advise this. On the next re-arranged date, myself and one of my two boys were ill with (and tested positive for) Covid. I tested positive on a Thursday and my son (who was due to drive) tested positive on Saturday. We tried to contact Car Chase Heroes but they only cover their phone lines untiol 5.30pm on Friday. There is a Facebook page but this is just an automated response to a handful of common queries. When I emailed Car Chase Heroes to complain they were uspset at my entirely polite (but frustrated) email saying we don't like the tone of your email and stating that they are a family run business. They absolutely are - so be warned! You will not get any reasonable level of customer service and you literally cannot contact them if you have any problems from 5.30pm on Friday up to your booked session on a Sunday. In fact calling them late on a Friday is often fruitless.