I had an absolutely fantastic stay at Ibis Styles Liverpool, and a huge part of that was thanks to Fayne, who went above and beyond to make our experience exceptional.
We arrived four hours before check-in to drop off our luggage, but Fayne kindly checked us in early—completely free of charge. This thoughtful gesture made such a difference after a long journey. On the day we checked out, she allowed us to store our luggage for longer so we could explore the city until our train time. When we returned to collect it, Fayne even offered us complimentary tea and coffee, which was such a kind and welcoming touch.
The hotel itself was clean, stylish, and comfortable, but the staff, especially Fayne, truly made our stay memorable. Her warmth and helpfulness set a high standard for hospitality. We’ll definitely be back, and I’d recommend this hotel to anyone visiting Liverpool!
Excellent little hotel. Right in the centre of town and a short walk to the ACC.
Bed was comfortable and the shower was powerful.
Overall and excellent option and reasonably priced. Would stay again
An absolutely amazing hotel, beautifully decorated. Bed was big and very comfortable. You can definitely see where the £30M renovation 4 years ago was spent. Staff where super friendly and helpful. Breakfast was great, I didn't rate my evening meal but that's just down to personal taste. Would definitely go again. Loved it/
The staff and the service was absolutely fantastic the cleanliness is superb 👌 though out the hotel 🏨 the food 🥘 is absolutely fantastic the service for the food is fantastic an it’s help yourself an all you can eat which is good 👍 they allowed us to checkin early aswell which was very kind of them to allow us to do that the rooms are clean an fresh an tidy an warm an the beds are so comfy had fantastic nights sleep 😴 had an amazing time 🕰️ the bar is good aswell an the entertainment is excellent aswell an all the staff are absolutely 💯 amazing 🤩 an was there when you needed them aswell an nothing was a trouble for them they helped us with our stay an was absolutely fantastic aswell an we will definitely will be returning aswell it’s absolutely fantastic an we loved 🥰 our stay from Nikki smith and Damo and also boss man the dog 🐶 thank you for a lovely 🥰 stay xxxx
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8.7/10
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8.4/10
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ゲゲストNice hotel that ive stopped at many times for the Horse Racing.
Good location. Breakfast are expensive at over £15pp. Also we had to ask for a heater as the room wasnt warm (and the heating wouldnt work - had this numerous times before).
ゲゲストExcellent little hotel. Right in the centre of town and a short walk to the ACC.
Bed was comfortable and the shower was powerful.
Overall and excellent option and reasonably priced. Would stay again
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.