I had an absolutely fantastic stay at Ibis Styles Liverpool, and a huge part of that was thanks to Fayne, who went above and beyond to make our experience exceptional.
We arrived four hours before check-in to drop off our luggage, but Fayne kindly checked us in early—completely free of charge. This thoughtful gesture made such a difference after a long journey. On the day we checked out, she allowed us to store our luggage for longer so we could explore the city until our train time. When we returned to collect it, Fayne even offered us complimentary tea and coffee, which was such a kind and welcoming touch.
The hotel itself was clean, stylish, and comfortable, but the staff, especially Fayne, truly made our stay memorable. Her warmth and helpfulness set a high standard for hospitality. We’ll definitely be back, and I’d recommend this hotel to anyone visiting Liverpool!
Stayed one night with my daughter for my birthday. The hotel is very central and the reception staff were welcoming. Our room was large and modern, but extremely dark, if you plan on doing makeup, it might be worth bringing a lighted mirror.
I had requested a quiet room and was placed at the back, but unfortunately there was a constant noise that sounded like a generator, as well as the sound of glass bottles being emptied somewhere. Some guests also returned around 4 a.m., so I was lucky if I got an hour of sleep.
That said, I would still stay again.
I have to be honest, the room I was in was about the size of a prison cell! Not that I've been in one before!! 🤣🤣 However, it was clean and had everything you needed for an overnight stay. I'm sure there's bigger ones available.
The bathroom was like a modular room. It was a little worn in places, just water marks and damage, but again, all you need for a night! The staff were very friendly and helpful. The location is very good but there was a bit of noise from the street for a while, which you have to expect being so close to so many bars etc, but it wasn't bad! Based on the price and everything else, it's a really well priced option and one I'll definitely be checking out again!
We had a great trip and stay at this hotel. Nice lady called Natalie in reception. We were on the third floor and all new carpet throughout. Lovely spacious family room. Comfortable beds and great bathroom with bath and shower. Good hot water pressure flow. The hotel is old fashioned style but I love this and the character. Great bar inside and also lounge area where you can watch the world go by.
All very clean. We got a great deal and would recommend this very central location. Less than 10 minute walk from the train station.
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CClaire.BStayed one night with my daughter for my birthday. The hotel is very central and the reception staff were welcoming. Our room was large and modern, but extremely dark, if you plan on doing makeup, it might be worth bringing a lighted mirror.
I had requested a quiet room and was placed at the back, but unfortunately there was a constant noise that sounded like a generator, as well as the sound of glass bottles being emptied somewhere. Some guests also returned around 4 a.m., so I was lucky if I got an hour of sleep.
That said, I would still stay again.
VValGreat value hotel with friendly & helpful service. Room decor a little dated but impeccably clean and with comfortable beds.
Hotel is old airport terminal and there are old planes on the ‘airside’ behind the building!
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
ゲゲストI’m a rather particular solo traveller with a sensitivity to light, noise, and temperature, so comfort matters enormously to me. My two-night stay at Hope Street Hotel, in room G02, was nothing short of delightful. The real manual key, spacious layout, and wooden floors created a welcoming, homely atmosphere.
The highlight was undoubtedly the free-standing bath with its view over the festively lit Hope Street; it was such a treat to relax and watch the world go by that I happily cancelled my spa booking. I’d initially worried the central location might be noisy, but I slept soundly throughout.
⭐️⭐️⭐️⭐️⭐️
Tips:
• Bringing a few battery-powered tea lights made the bathroom feel cosy, as the lighting is quite minimal.
• The pillows, while luxurious, were on the softer side. If you prefer firmer support, a small memory foam pillow is worth packing.
• It can get a touch chilly at night, so turning the heating up to 26 degrees keeps things comfortable.