I recently stayed at the Best Western in Liverpool and had a really good experience. The staff were welcoming and helpful from the moment I arrived, and check-in was quick and easy. My room was clean, comfortable, and had everything I needed for a relaxing stay. The location was perfect, close to the city centre, so it was easy to explore Liverpool’s main attractions. Breakfast was tasty with a good variety, and overall the hotel felt like great value for money. I’d definitely stay here again.
Lovely place to visit, central to everything. We requested a room overlooking the lake which we got, and the room was very quiet. No noise for above thankfully. Only downside was the window wouldn’t open and the pillow were too soft (I sound like Goldilocks!). Brekki was lovely, lots of choice. Would defo come again (that was our 2nd visit).
ゲゲストI recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.