アメリカオハイオ州で、バーのあるホテル

I had a very disappointing and uncomfortable experience with the front desk staff. I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby. However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair. Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed. During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid. Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with. However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount. Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning. The hotel facilities are good, but the front desk service was very disappointing and needs improvement.

This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...

The hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable. The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately. The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.

The location is perfect for us as it is just next to Convention Centre. However, the hotel is too old. The lift, the lobby, the room are too old. My room door lock was out of battery after I came back from Battery. It took almost 20 mins to get someone to fix it. The service was not up to standard.

場所を除いて、ルネッサンスという言葉に値するものは他にありません。 衛生：汚くて貧しい 部屋：小さい 料金：高価

My favorite hotel and the wings from Vinny's are the best! The beds are comfortable like sleeping in a cloud.

Great location. Close to alot of amenities without all the heavy traffic. Very clean and WONDERFUL staff! Door Man/Valet, to security, to cleaning staff. All wonderful and very pro-active for everything we needed!

ホテルは実際には比較的古く、設備は整っていますが、全体的な環境は平均的です。旅行の宿泊施設として、場所は便利です。休暇にはお勧めできません。価格は高くありません。

Good location with quiet surroundings despite near major road. Very close to many outlets at Rookwood commons and pavilion. Very comfortable beds. Strong internet connection. Large TV with many channels. Large and clean bathroom. Thoroughly enjoyed staying here. Special mention must be made of one outstanding young staff called Mike. Initially he could not find my reservation despite me having a confirmed reservation number. It was later he decided to allow me to see the list of guests arriving that day. I realised my COLLEAGUES name was in the list of guests and later realised that I made the booking under my colleague's name accidentally without realising it. Thanks to this being resolved we were able to check in without having to make a new booking and incur the loss of the trip.com booking. He also helped me to change the booking name to my name instead. A big kudos to mike for saving our business trip from being a disaster!!

良い場所、ホテルは良い形のようで、クリーニングラインが不足していました。どちらも急いで掃除されました。私たちの洗面所の床はモップされていませんでした。シャワーから漏れた水を拭いたときにバスマットが黒くなったことがわかります。ウォッシュロップゴミ箱とゴミ箱の髪の毛を空にしました。ベッドは快適できれいでした。スタッフはフレンドリーで、特に食べ物/ケータリング側でした。一方、駐車場のアテンダントはとても失礼でした。私たちが苦労している間、彼はそこに座っていました駐車場に前払いしましたが、駐車場にアクセスするために。 .私たちが助けを求めたとき、彼は怒っているようでした。彼が何のためにそこにいるのかわかりません。それが彼らのスキャナの問題であることがわかりました。駐車場は1泊20ドル、朝食ビュッフェは大人18ドル、12歳未満の子供6ドルまたは8ドルでした。