アメリカオハイオ州で、バーのあるホテル

I had a very disappointing and uncomfortable experience with the front desk staff. I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby. However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair. Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed. During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid. Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with. However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount. Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning. The hotel facilities are good, but the front desk service was very disappointing and needs improvement.

This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...

The hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable. The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately. The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.

Месторасположение отличное. ”Уставший” отель, раньше это явно было на высоком уровне. Завтрак не брала, поэтому оценить не могу. Не смотря на очередь на ресепшене работают быстро. Отдельно хочу написать про освещение в номере выбранной мною категории ”делюкс”... В ванной перегорела лампочка, в комнате ни торшер, ни настольная лампа не работали, в одной из прикроватных ламп, также света не было.

クリーブランドのダウンタウンにあるドリューリープラザでの滞在が大好きでした!スタッフはみんなとても親切でした。この地域と価格帯のほとんどのホテルにはプールやスパがなかったので、スイミングエリアはボーナスのように感じました!清潔でとても楽しかったです。彼らが提供するキックスタートは素晴らしかったです!ホテルの価格に含まれている夕食全体でした!大人1名様につき大人3杯のドリンクを追加!彼らはクラシックな飲み物でした、クランベリーウォッカとウイスキーとコーラを考えてください。朝食も美味しかったです!通常のホテルのコンチネンタルブレックファーストよりもはるかに提供することができました。食事エリアはとてもきれいで、うまく維持されました。コンサートのためにハウスオブブルースまで5分歩きました。散歩はダウンタウンエリアまでかなり海峡でした!ホテル自体はかなりきれいでした。少し時代遅れです(USBコンセントはありません、配管は明らかに古く、排水は少し遅く、小さなテレビ、古いカーペット)が、大理石と照明がすべてある昔のユニークな魅力から本当に奪われませんでした。ベッドと枕はとても快適でした!私の息子は、居心地の良い毛布を持ってきてほしいと述べました。私たちがその地域にいるなら、私たちは間違いなくこのホテルに再び滞在します!また、旅行中にさまざまなDruryの場所に滞在することも検討します!

場所を除いて、ルネッサンスという言葉に値するものは他にありません。 衛生：汚くて貧しい 部屋：小さい 料金：高価

My favorite hotel and the wings from Vinny's are the best! The beds are comfortable like sleeping in a cloud.

Great location. Close to alot of amenities without all the heavy traffic. Very clean and WONDERFUL staff! Door Man/Valet, to security, to cleaning staff. All wonderful and very pro-active for everything we needed!

ホテルは実際には比較的古く、設備は整っていますが、全体的な環境は平均的です。旅行の宿泊施設として、場所は便利です。休暇にはお勧めできません。価格は高くありません。

Good location with quiet surroundings despite near major road. Very close to many outlets at Rookwood commons and pavilion. Very comfortable beds. Strong internet connection. Large TV with many channels. Large and clean bathroom. Thoroughly enjoyed staying here. Special mention must be made of one outstanding young staff called Mike. Initially he could not find my reservation despite me having a confirmed reservation number. It was later he decided to allow me to see the list of guests arriving that day. I realised my COLLEAGUES name was in the list of guests and later realised that I made the booking under my colleague's name accidentally without realising it. Thanks to this being resolved we were able to check in without having to make a new booking and incur the loss of the trip.com booking. He also helped me to change the booking name to my name instead. A big kudos to mike for saving our business trip from being a disaster!!