I need to redeem myself and the hotel from my earlier posting.
The hotel redeemed itself by giving me a better room and service upon my return after the following experience with them.
I was booked for 3 days initially. I then sought through this site to book for a further consecutive 5 days but either I or Trip made an error in the booking and we missed booking the first 2 days of the 5.
On the day which the hotel had me checking out I was off venturing not realizing the error. When I returned post check out time the male Receptionist was very upset, yelling at me and could not give me another room being fully booked. His only concern was seeing this 79 year old Canadian male tourist travelling alone in a foreign country not knowing the language put out on to the street. Just as a thunder storm was brewing. Together we realized the error which of course was not of the hotel’s making. I asked him if he could recommend another hotel. His response was “just down there” as if it was almost next door. I walked down the steep hill some distance but couldn’t see it because it turned out to be about 500 meters away. Returning, I asked him if he would call the hotel to see if they had a room. He said that he did and they did. I asked him to call me a taxi. He said “push the button”. I had to ask him “What button ?” There is a taxi call button on the outside of the gate unknown to me. When the taxi took me to this Atlas Hotel they had NOT received any phone call from him nor did they have a room for me !! I was distraught. In Canada the hotelier would take steps to ensure that their client was safe and able to find alternative accommodation which this person did not in any way. The taxi driver was able to find me a suitable hotel. Thanks to him.
SOME cautions to older patrons. This hotel is a considerable distance UP QUITE A STEEP HILL so if you are a walker take that into account. A laundry service was quoted at 15 Euros, in town it was 4 Euros. A 19 TRY bottle of water was 60 TRY at the hotel. They never did get the TV to work.
Finally, upon being treated so disrespectfully, upon discovery of the booking error, I sought to cancel the further 5 days and obtain a refund. That was refused which was their right so I did return and was treated hospitably.
Уже староват, и очень грязный номер, персонал на рецепшине отзывчивый. Одна ночь переночевать норм, если нужно не далеко от старого города. Парковка у отеля на 4 авто.воды в номере не было, пришлось покупать. Завтрак шведский стол, простенько.
We stayed at the Holiday Inn Antalya for our honeymoon and had a lovely experience. The room was clean, comfortable, and well-maintained. We really appreciated the thoughtful honeymoon decorations — it added a special touch to our stay. The complimentary Starbucks drinks were a pleasant surprise and definitely appreciated!
One small hiccup was the air conditioning — due to the cold weather, it was turned off by default and we had to call reception to enable it. Thankfully, the staff responded promptly and resolved it quickly.
Overall, a great stay with warm hospitality. Would definitely recommend!
Отель хороший, нам дали просторный удобный номер. Персонал отеля очень доброжелательный. На пляже с негативом не столкнулись, очень приветливые были. Мы были в будние дни, может с этим связано. В ресторане очень приветливый юный парень, не помню имени. В последний день не было уборки, просто поставили бумагу с полотенцами, было не очень приятно, так как после моря в номере пол за два дня пачкается. В целом отелем остались довольны.
匿匿名ユーザーОтель хороший, нам дали просторный удобный номер. Персонал отеля очень доброжелательный. На пляже с негативом не столкнулись, очень приветливые были. Мы были в будние дни, может с этим связано. В ресторане очень приветливый юный парень, не помню имени. В последний день не было уборки, просто поставили бумагу с полотенцами, было не очень приятно, так как после моря в номере пол за два дня пачкается. В целом отелем остались довольны.
匿匿名ユーザーI need to redeem myself and the hotel from my earlier posting.
The hotel redeemed itself by giving me a better room and service upon my return after the following experience with them.
I was booked for 3 days initially. I then sought through this site to book for a further consecutive 5 days but either I or Trip made an error in the booking and we missed booking the first 2 days of the 5.
On the day which the hotel had me checking out I was off venturing not realizing the error. When I returned post check out time the male Receptionist was very upset, yelling at me and could not give me another room being fully booked. His only concern was seeing this 79 year old Canadian male tourist travelling alone in a foreign country not knowing the language put out on to the street. Just as a thunder storm was brewing. Together we realized the error which of course was not of the hotel’s making. I asked him if he could recommend another hotel. His response was “just down there” as if it was almost next door. I walked down the steep hill some distance but couldn’t see it because it turned out to be about 500 meters away. Returning, I asked him if he would call the hotel to see if they had a room. He said that he did and they did. I asked him to call me a taxi. He said “push the button”. I had to ask him “What button ?” There is a taxi call button on the outside of the gate unknown to me. When the taxi took me to this Atlas Hotel they had NOT received any phone call from him nor did they have a room for me !! I was distraught. In Canada the hotelier would take steps to ensure that their client was safe and able to find alternative accommodation which this person did not in any way. The taxi driver was able to find me a suitable hotel. Thanks to him.
SOME cautions to older patrons. This hotel is a considerable distance UP QUITE A STEEP HILL so if you are a walker take that into account. A laundry service was quoted at 15 Euros, in town it was 4 Euros. A 19 TRY bottle of water was 60 TRY at the hotel. They never did get the TV to work.
Finally, upon being treated so disrespectfully, upon discovery of the booking error, I sought to cancel the further 5 days and obtain a refund. That was refused which was their right so I did return and was treated hospitably.