We were very impressed with the friendly services offered by the staff at the resort. Special thanks to Concierge Luna for her care from the moment we checked-in until we checked-out, as she has taken care of our needs. The staff were very helpful in every aspect of our stay. The room was large and clean. We loved the balcony with a beautiful ocean view. The breakfast buffet includes both Chinese and Western food options which were very nice. We loved the complimentary pool-side surfing experience and I would love to return to the resort next time to try surfing at the beach! Some of the photos here were taken by professional photographer which help us keep the beautiful memories of our stay!
My ocean view room was good sized and very clean. The frosted glass between the shower and the bedroom was a little weird, because you could make out someone else's body shape behind it. Breakfast buffet had a lot of variety, although the quality of cooked food was just okay. Clientele is almost entirely Chinese, and this is reflected in the 2 main restaurants being Chinese cuisine, and hotel notices being in Chinese without English. We tried both restaurants - Features is way more accomplished than Five Senses, and their service was also better. The two identical gyms are spacious and the equipment felt new. Staff tries to please, although the training and quality is not at international 5-star level. I wish the butler and front desk were more knowledgeable about activities and restaurants in the vicinity. Shimei beach in the Hainan winter is perfect for lounging around in, and for surfing. Signs everywhere warning about undercurrents, and consequently no one swims in the sea.