Séjour incroyable ! Contrairement à certains avis négatifs concernant la propreté de l’hôtel, nous avons au contraire découvert un magnifique hôtel très bien situé près des commerces (juste en face d’une supérette et du centre ville) La chambre était impeccable ainsi que toutes les installations de l’hôtel. Et le personnel hyper bienveillant ✨ Nous avons eu la chance de séjourner pendant le carnaval 🎭
La ubicación indicada no es muy exacta respecto a su ubicación real. Las piscinas se encuentran 'encajonadas' entre los edificios y son más pequeñas de lo que parecen en las fotos. La persona de recepción que nos atendió fue muy amable, le pedimos algu a recomendación y fue un acierto total.
El personal de recepción es escaso para atender la gran cantidad de clientes que llegan y salen del hotel. El sistema establecido para contactar con recepción no nos gustó nada, no hay un teléfono directo, la centralita pasa la llamada pero nadie la atiende.... después de intentarlo 4 dias antes de nuestra llegada fue imposible.
We have wanted to stay at AxelBeach for a while. People told us it's just an expensive old hotel, but because of the name it stays busy. Well, unfortunately that is the case. The rooms look like they haven't been updated for 50 years. The TV is old and the wires behind it were frayed so badly it didn't have a signal. And the mattresses are so thin and uncomfortable I woke up yesterday with pain shooting down my lower back and legs. There's no excuse for cheap pillows and mattresses if you're going to charge this much. And we had a suite!
It's like they're happy taking the *** $ but not meeting our expectations with that money. Other places to stay are much nicer. But on a positive note, the staff are absolutely incredible. They were always so friendly and helpful. I just wish that we had a better experience with the rooms.
Ich hatte einen großartigen Aufenthalt in diesem Hostel in Puerto de la Cruz! Alles war super – saubere Zimmer, angenehme Atmosphäre und eine tolle Lage in der Nähe von Restaurants, Strand und Sehenswürdigkeiten. Besonders positiv hervorheben möchte ich das unglaublich freundliche und hilfsbereite Personal. Man wurde immer mit einem Lächeln begrüßt, Fragen wurden sofort beantwortet und man fühlte sich einfach willkommen. Ich kann das Hostel uneingeschränkt weiterempfehlen und komme gerne wieder!
Прекрасный отель в чудесном месте! Нам очень понравилось пребывание тут. Сервис на уровне, все комфортно, удобно, чисто, завтраки вкусные. Территория приятная. Вид с балкона потрясающий! Если любите засыпать под шум океана, то это место для вас!
The hotel was superb and the staff were fabulous. The only gripe we had was we were the fardest room from the reception and that was very far from reception and the entrance/exit of the hotel.
Great location , 2mins walk to the beach . Very friendly and helpful frontdesk both day and night .
素晴らしい
72件の口コミ
9.4/10
1泊あたり
DKK 530
より
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9.1/10
非常に良い
ゲゲストSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
ゲゲストWe had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists.
If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)
LLauris.little.worldAbsolutely stunning hotel! It literally took my breath away when I walked in. The staff are all amazing and so friendly. The rooms and the grounds are incredibly clean. The pools are stunning (there are busier and quieter ones so no lack of options at all). The beach and shops are a few minutes walk away. The food is spectacular! There’s something for everyone: shows, sports, pools, shopping. I just can’t give this resort enough praise!! We will definitely be back.
ゲゲスト宿泊施設は更新が必要で、TLC が必要で、彼らがそれに達するまで。とても清潔で、スタッフはフレンドリーで喜んでお手伝いします。冷蔵庫とやかんにはダブルプラグが必要ですが、彼らは素早く、両方を一緒に使用するための拡張リードをくれました。風の強い夜があり、プールに座っていたので、内部のバーが開いていないのは残念ですパティオヒーター付きのバーで やってない
あなたの宿泊施設で、プールの周りにタオルを置くことについて言われているのは素敵です。使用されていない場合は、サンベッドをブロックしないように取り除かれます。
食事の選択時間と、オールインクルーシブで利用可能なスナックの時間について訪問を続けるために、いくつかの書類を作成できます。
あなたがプールで使うタオルを手に入れるのは素敵なタッチです。
食べ物は3つ星に適しています、そして、より高い季節に問題になる唯一のものはダイニングルームで1トースターです。
私はここでの滞在を十分に楽しんだ。私は再びここに滞在します..
YOU ALL SHOULD BE PROUD OF YOURSELF XX
私は人が外の道路について置いたことを知っていますが、ホテルは理事会に下がるので、これについて責任を負うことはできません..