這次入住整體體驗非常好!提前有和酒店溝通過需求,抵達後由前台 Andy 協助辦理入住,服務非常親切專業,也幫我們確認了所有需求,並順利安排了套房升級。房間寬敞舒適、景觀很棒,讓這次入住更加愉快。
酒店的大堂和設施都很新,環境乾淨、氛圍很好。入住時酒店還貼心贈送了剛烤好的曲奇餅,味道非常香,讓人感覺很温暖。非常感謝 Andy 的耐心服務,讓我們感受到賓至如歸的體驗。下次還會再選擇這家酒店!
The hotel is located at a good location as it is walking distance to the north entrance of the Changbai Mountain. It is good that a free transportation is provided to and fro the train station. The room is spacious and clean with a nice appliance to make hot drinks and a smart voice navigation device. Staff is friendly and helpful too.
ゲゲストThe hotel staff were very friendly, helpful and responsive to foreign guests. Staff at service centre were very understand to us recover lost items. Food options were plenty, though mostly Northeastern/Korean cuisines but it also includes Italian style pizza, western pastries, coffee. We can even do take-away deliveries if the weather gets too cold. Besides skiing and snowboarding, the resort has sledging (rental). Key amenities for families are the water park (not skiing) and hot spring (day of skiing).
Suggestion of improvement points:
1) Provide arrangement of ski equipment rentals (deposit) at hotel reception to avoid rush at town center service centre.. There is an unexpected high amount for deposit for rental equipment and ski clothes. If the hotel can handle this at checkin, guest won't waste time on the ski day.
2) Provide luggage carry service from hotel bus drop off point to concierge. Drop-off point was far, luggage was heavy and road was icy. For families with young children it was not easy to manage.