The hotel is situated at a busy crossroad junction. The hotel lobby is small. The front desk staff was friendly. The rooms are clean. Breakfast was average with no Western menu. Though there was coffee and bread and jam, there was no breakfast cutlery to spread them with. There was only one washing machine, but with no dryer.
ゲゲストThe hotel staff were very friendly, helpful and responsive to foreign guests. Staff at service centre were very understand to us recover lost items. Food options were plenty, though mostly Northeastern/Korean cuisines but it also includes Italian style pizza, western pastries, coffee. We can even do take-away deliveries if the weather gets too cold. Besides skiing and snowboarding, the resort has sledging (rental). Key amenities for families are the water park (not skiing) and hot spring (day of skiing).
Suggestion of improvement points:
1) Provide arrangement of ski equipment rentals (deposit) at hotel reception to avoid rush at town center service centre.. There is an unexpected high amount for deposit for rental equipment and ski clothes. If the hotel can handle this at checkin, guest won't waste time on the ski day.
2) Provide luggage carry service from hotel bus drop off point to concierge. Drop-off point was far, luggage was heavy and road was icy. For families with young children it was not easy to manage.
FFootloose YBThe hotel is only a 3-minute walk from Changchun Railway Station. It is very convenient if arriving at that station. The locality has plenty of convenience shops and some restaurants (local food).
Check in was efficient, though, like virtually all hotels outside Beijing and Shanghai, only Chinese is spoken. Staff have to use a translation app to handle English. Not sure what they do if some other language.
The room was ready and clean on arrival at 2pm. It was reasonably spacious. It did not have a desk, but a 1-metre diameter round table, which could serve as a desk. However, because it was not placed against a wall, there were no power points at the table. There were sufficient power points around the room, however, just not at the table. Lighting was good and temperature control was precise. Unfortunately there was no mini fridge. The bed was a bit too firm for me. There was a proper luggage rack, which was good.
The bathroom was reasonably spacious too. All fixtures looked very new. Hot water came through quickly. Water pressure was good, but drainage in the shower might need some maintenance.
Almost all food at breakfast were Chinese items. Like many hotels outside of Beijing and Shanghai they don't have much more than sliced bread, butter, jam and yogurt, in terms of western items. Even teaspoons, forks and knives were unavailable. Imagine spreading butter on your sliced bread with chopsticks. The Chinese food dishes, on the other hand, changed daily. Fruit was limited to just one kind (melon) that didn't change daily. The simple fact that nearly 100% of guests are domestic tourists, not foreign tourists, explains the above.
Management needs to train their dining room staff to speak softly. It was striking how often staff shouted across the room to other staff and even customers,, creating a noisy atmosphere.
SScarlettGood amenities nearby, food choices aplenty, connected by free shuttle to ski slopes, service impeccable. Comes with a free entry to nearby hotsprings and a free ski pass. You only need to rent ski equipment with a $4000/- RMB deposit if you arrive without ski equipment. Would especially like to commend hotel receptionist Vita who readily facilitated a checkout extension of 2 hours. Highly recommended experience overall at Wanda Holiday Inn Express Changbaishan.