「I came for the Football and it was a really nice place to stay only a couple miles away from the football ground but near it there is Wetherspoons and there was a lovely Christmas market on as well. I really enjoyed my stay and highly recommended if you’re staying for the Football just make sure you’re not near the lift.」
ゲゲストFantastic location with stunning river views and a really nice hotel to stay in. The staff are very attentive and the facilities extremely comprehensive. The breakfast is a real must for anyone who wants the genuine full English experience and is cooked to order.
ゲゲストCost wise it was reasonable, and the location is bang in the middle of Plymouth shopping area. Parking is right under the hotel, and check in was quick. Room was very tidy and spacious, and cool enough but no air conditioning., just fan. Staff were all lovely, bar staff, reception and service staff, notably Christopher at breakfast who went out of his way to entertain my little girl. Food wise was OK, but 2 complaints. The breakfast orange juice is not fresh, or it's watered down, not nice. And for evening meal I ordered fish and chips, and it was a SLIVER of fish in batter....which for the cost was ridiculous. The staff were very understanding, but the kitchen should definitely seen a new supplier. Overall, it was a lovely stay and would definitely go back...my gripes are purely for management if they wish to address them for future guests. Recommend.
ゲゲストThe hotel is in a very good location. It was only 10 minutes away from the beach and 15 minutes away from the shops and cafes, which was very good. We enjoyed the entertainment we had at the hotel ever night. The staff was very helpful and friendly. I couldn't fault them at all.
The only problem with the hotel was the toilet in our room was very small 🙄 you couldn't swing a cat in it. And the cleaner didn't come to do our room or replace any towels the 6 nights we were there. Part from that we had a lovely stay and we will come back again.
ゲゲストOur driver stays in hotels all over the UK while transporting vehicles for our business, and he says this is by far one of the best places he stays. The hotel is consistently very clean, the service from the staff is excellent, and everything is well organised and comfortable.
A major advantage for us is the parking. It is very convenient for larger vehicles, and our driver is able to park a truck and trailer without difficulty, which is not always easy to find when travelling for work.
Because of this, whenever we have jobs in the Exeter area, this is always the hotel he prefers to stay at. Highly recommended and we will definitely continue using it whenever we are in the area.
RRPSMWe stayed in two King rooms with balconies as a family and overall the hotel has a lot going for it. The location is fantastic — right in the heart of Exeter, perfect for walking everywhere. The hotel itself looks great, especially the sky bar on the top floor. The views are excellent, the drinks are very good, and the service up there was genuinely friendly and attentive. We also grabbed some nibbles in the downstairs restaurant and both the food and service were solid.
The rooms were clean, spacious, and the balconies were a nice touch. Everything felt modern and comfortable.
The only real downside — and it’s a big one — is the front desk service. For a hotel at this price point (and especially as an IHG property), it really let the whole place down. The staff were slow, not particularly knowledgeable (and I hate to add, not the ”quickest”), and quite short/rude at times. We were told when checking in that we’d get late checkout as IHG members, but when we returned later a different staff member had no idea what we were talking about and seemed confused about how to handle it. She eventually offered only one room until 12pm, which after a 3pm check-in really doesn’t feel like proper late checkout.
We travel a lot and the front desk experience here was noticeably below standard. The rest of the hotel (rooms, bar, restaurant, location) is genuinely good, but the poor front-of-house service is what we’ll remember most. Would I stay again? Probably, because of the location and the rooms, but I really hope they sort out the front desk training and attitude.
ゲゲストWe stayed in a family club room with our 3 year old grandson. The room was huge with 3 French doors leading to large balcony & magnificent garden & sea views. The heated pool was superb. Our only niggle would be that because of the dog friendly nature of the hotel there were perhaps naturally dog hairs on the bar/dining room & the shower could have benefitted from a deep clean. Due to the age of the hotel we accept that upgrades occur as necessary on an ongoing basis. Parking was great & all the staff were helpful & friendly. We would definitely return again.
ゲゲストThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.