A very comfortable hotel, felt welcoming with their friendly staffs, an eco environment in every aspect and a lovely patio garden cafe with parasol and sofa. Great for family of 4, beds were comfy and the room was cool in summer with its clever eco cooling system. Location is great next to the M5 with easy access to Cornwall and Devon seasides.
We were supposed to stay in the Ibis but they transferred us over to the mercure hotel and it was absolutely fantastic the stay was so lovely and the staff were really friendly and helpful so we would be happy to stay again soon.
This was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!
Staff were nice and friendly, location is great and beds comfy (pillows a bit on the hard side for my taste), bug overall a good sleep.
The breakfast is basic but ok, croissants and muffins are good but the sausages looked quite reheated and scrambled eggs were quite rubbery. I opted to have toast, fruit and yoghurt and not the cooked breakfast as I did not enjoy it.
I was surprised there is no mini fridge or safe in the room, nor hair conditioner or body lotion. But I forgot my tooth paste and they did provide some so that was good.
Great hotel, the room was lovely & so was the pool area! We went on the weekend at the start of half term so there was a lot of family’s there & children. I heard the week is better if you don’t want lots of children around but for us this wasn’t an issue. The hotel is very big & there is lots around. It is also in a great location close to the beach, parks & walking distance from the town. We really enjoyed our stay here :)
104件の口コミ
7.3/10
1泊あたり
£38
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9,2/10
非常に良い
ゲゲストIt's a good hotel, nice attendances, location and clean.
But we weren't encouraged to pay £16 each for breakfast. It was very sparsely stocked, with no cheese or ham, few scrambled eggs, and the room wasn't clean, with food scraps on the floor.
However, we did have a great breakfast at the Stoke Village Cafe, which I recommend.
ゲゲストThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.