We are a family of 6. Booked 2 rooms. We were amazed by the huge family room and the big toilet.
Cleanliness was excellent. The staff was friendly.
Thank you for making our stay a wonderful experience.
Highly recommended.
Love from Singapore!
Another wonderful stay.
Reception staff warm and friendly.
Upgraded to a sea view suite, lovely views over the bay, what a view to wake up to.
Huge selection of fresh breakfast food, waiting staff very friendly and attentive.
Location is fantastic a few minutes walk down the hill to the harbour.
Our 2nd stay at this hotel this year, 5 stays in total.
ゲゲストThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
ゲゲストChecking in could have been quicker if staff were able to get guests' details from their systems, rather than guests having to hand write them, however having two receptionists helped matters. The facilities really put the likes of Premier Inn to shame which generally charges the same or more with breakfast not included. The food was enjoyable but would benefit from clear allergen information and more plant-based options
匿匿名ユーザーThe staff were fantastic, and the location was great! However, the hotel itself is extremely tired and in need of some serious updates. Unfortunately, our room was not clean—the bathroom was dirty, and when I pulled the bed out to plug in my phone, I found thick dust that ended up all over the sheets. The room also had a damp, musty smell, which wasn’t pleasant. After walking 15 miles on the coastal path, we were too exhausted to raise it with staff at the time, but it was disappointing. With some much-needed refurbishment and better housekeeping, this place could be so much better.