We verbleven hier op doorreis van Italië naar België en het hotel bleek ideaal gelegen. Het design en de voorzieningen zijn indrukwekkend: het zwembad, de sauna, de klimmuur en de Kids Cave maakten ons verblijf echt bijzonder. Vanuit de kamer genoten we van panoramische uitzichten die werkelijk adembenemend waren.
Het ontbijt was van uitzonderlijk hoog niveau: zeer uitgebreid, dagvers en ontzettend lekker – echt een topper.
Een klein minpuntje was de minimale inrichting van de kamer en de netheid van het sanitair; in douche en toilet vonden we nog wat haren terug. Dat was jammer, maar woog niet op tegen de vele pluspunten.
Al met al een aanrader en wellicht komen we hier nog eens terug!
Hotel at a very beautiful location. hall in tirol thaur bahnhst just 5 min walk away and Innsbruck station 8 min from train. Hotel was clean and service good. The only thing it could have some more amenities like a kettle for tea and coffee
This hotel is set in a beautiful location, just a 5-minute walk from the hall in tirol thaur bahnhst station and only an 8-minute train ride from Innsbruck station. The hotel was clean and well-maintained, with friendly and efficient service. The only small downside was the lack of a few extra amenities, such as a kettle for making tea or coffee in the room. There were also a few restaurants nearby and a grocery store in the same building Overall, it was a pleasant and convenient place to stay.
ゲゲストWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
ゲゲストNicht unser erster und wird auch nicht unser letzter Aufenthalt im Kempinski Hotel Das Tirol sein, jedoch sind wir ein anderes Service gewohnt. Diesmal war das Zimmer nicht so sauber, wie man es vom Kempinski Hotel Das Tirol gewohnt ist. Am Boden lag Schmutz und Haare. Das Zimmer war veraltet.
JJohn Vincent (JV)*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
JJohnson Pui FahNice location near the main shopping street. Room is nice n with gd views. Only complaints are receiption area is small n lifts lobby n lifts are not up to the price paid. Room Price n car park is expensive
AAndrew The Great全体的に見て、まずまずのホテルで、スタッフはとてもフレンドリーで親切です。
マイナス面としては、ホテルが文字通り大学のキャンパス内にあるため、特に夕方になると騒音がかなり気になります。ホテルの隣には人気のパブがあり、学生たちが毎日深夜まで集まってきます。特にお酒を飲んだ後は、大声で会話が交わされます。私の部屋はパブに面していて、3階でしたが耳栓なしでは眠れませんでした。
もう一つ知っておくべきことは、レストランにステーキハウスが併設されていることです。素敵な場所ですが、少し値段が高いです。駅までは徒歩12~15分です。周辺にはバーやパブが数多くあり、夕方になると混雑し、狭い歩道でお酒を飲んでいる人たちがいます。
TTravel_AiLingI recently stayed at this hotel and had a pleasant experience overall.
Location: The hotel's location is excellent, making it easy to explore nearby attractions and enjoy local dining options. Everything I wanted to see was within walking distance, which was a huge plus.
Breakfast: The breakfast variety was impressive! There were plenty of options to choose from, catering to different tastes and dietary preferences. I particularly enjoyed the fresh fruits and pastries, which provided a great start to my day.
Bar:The hotel bar was another highlight of my stay. It had a cozy atmosphere, perfect for unwinding after a day of exploring. The cocktail selection was creative, and the staff was attentive and friendly, making it a great spot to relax and socialize.