Our stay at this hotel was far from satisfactory. Upon arrival, the staff claimed we hadn’t paid for our stay, despite presenting both the Trip.com invoice and credit card statement. Thankfully, Trip.com’s customer service responded quickly to resolve the issue, but we were still hassled until the morning.
The rooms lacked basic amenities and were uncomfortably humid with mold. There was no complimentary water provided, which was inconvenient. The food at the hotel was overpriced and did not meet expectations in terms of quality.
Overall, this experience fell short of what we expected.
El hotel está muy venido a menos con respecto al mantenimiento. El spa atiende solo 5 horas al día y es difícil conseguir turnos para la cantidad de huéspedes del hotel, y si reservamos a las 15, podemos ingresar a las 16 porque tardan 1 hora en llenar el hidromasaje y el personal no llega hasta las 15. El restaurante no abre de noche, por lo que hay que ir a cenar al hotel de al lado, a unos 150 metros de noche y sobre la ruta.
Lo mejor del hotel, el servicio del restaurante y la atención de altura y rocio.
We arrived before 9am and could check into our room straightaway. Very grateful to be able to do so and focus on getting to Iguazu Falls. We had no idea how to get there and the receptionist swiftly settled for us by helping us book return transport. The room was spacious and had good views. Nothing luxurious but serves it's purpose well. See pic. The breakfast was nothing fancy but decent. There are 2 swimming pools. One at ground level, one at 9th floor. You can fill up your bottles at the gym, basically all I needed.
The staff were really friendly and helpful. Great location with good access to good restaurants nearby. Appreciate the availability of shower room after visit to iguazu falls