It's a good hotel, nice attendances, location and clean.
But we weren't encouraged to pay £16 each for breakfast. It was very sparsely stocked, with no cheese or ham, few scrambled eggs, and the room wasn't clean, with food scraps on the floor.
However, we did have a great breakfast at the Stoke Village Cafe, which I recommend.
Great location, just a few minutes from the train station. Despite looking like an old building, the rooms were comfortable with good views from the window. It's basically in the town centre so you can walk to the nearby attractions. One negative was that they wanted to charge us for a late check-out.
our room was clean but did not smell fresh - it smelt musty . we also were cold with quite a thin duvet and no provision of extra blankets, we did arrive very late and as a result we did not go back down to reception to ask for more blankets or ask to swap rooms but did alert reception staff on departure. we used the leisure facilities - Pool was rather cool but a good size and clean. We have stayed in other Crowne Plaza hotels but this time felt this hotel did not quite meet the usual standards.
What a find,a jewel in the crown,on a weekend trip to Torquay I found this paradise, Hotel Peppers run by husband and wife team Sanjeev and Sabita,this hotel is amazing,what a location just up from the centre and harbour,it was a delight on entering,the decor is superlative,my room recently refurbished was immaculate,everything you can ask for nothing spared to make your stay enjoyable and my drop down balcony so easy to use giving a beautiful view,I can't fault it,highly recommended don't miss this one,honestly and the breakfast is to die for
The spa is incredible, so relaxing. Ideal location with about 10 mins walk to Harbour and to Meadfoot beach. Breakfast was on the small side but tasty. Staff are friendly and helpful. Rooms are okay, clean, but for 4* I’d expect a bit more like an iron in the room, toiletries, wash cloths etc. Didn’t sleep that well unfortunately as was woken up by people coming back to room as doors are loud and corridor floors are creaky. This let it down, but I’d return for the spa experience!
ゲゲストIt's a good hotel, nice attendances, location and clean.
But we weren't encouraged to pay £16 each for breakfast. It was very sparsely stocked, with no cheese or ham, few scrambled eggs, and the room wasn't clean, with food scraps on the floor.
However, we did have a great breakfast at the Stoke Village Cafe, which I recommend.
SSantha_RoyLovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
KKCcccccccccVery convenient location - very close to Exeter Cathedral and a 10-minute walk from the central station;
Cozy room with some designs and renovated works ;
Nice staff and breakfast ; some unexpected steps along the corridor but it seems that it can fit 6-floor rooms in 3 storeys;
Acceptable price with the quality and service provided
FF HonourBooked a last minute break and have to say what a little gem this hotel is.
We were welcomed by the owners Steve & Wendy who the most friendly and down to earth people you would ever wish to meet.
Their attention to detail is second to none.
Complimentary home baked Bakewell tart, fresh milk if needed and an even honesty bar whereby you are trusted to serve your own drinks and settle upon departure.
Never came across this before at any hotel stay, just shows what genuine good people the owners are.
The hotel is immaculate, tastefully decorated and only a few moments stroll to the sea front.
We had the best nights sleep, mattress was extremely comfortable and bed linen was of high quality.
Lovely freshly cooked breakfast made to order with additional fresh continental offerings available.
This hotel failed to disappoint we can’t wait to visit again.
88285SueHWe stayed for just one night. A much better experience than we had expected, given some of the recent reviews.
The room was large and clean. The bathroom was also very clean and had a lovely,spacious walk-in shower.
The bed was comfortable and we slept well.
Our only negative was that the car park was absolutely full when we arrived at 3:30pm … and the staff checking us in couldn’t have cared less!
ゲゲストour room was clean but did not smell fresh - it smelt musty . we also were cold with quite a thin duvet and no provision of extra blankets, we did arrive very late and as a result we did not go back down to reception to ask for more blankets or ask to swap rooms but did alert reception staff on departure. we used the leisure facilities - Pool was rather cool but a good size and clean. We have stayed in other Crowne Plaza hotels but this time felt this hotel did not quite meet the usual standards.