The hotel itself was in a great spot (Royal Caribbean cruise customer) and was clean and pleasant. The staff accommodated our early check in request (we arrived around 1pm) which was terrific - didn't have to wait YAY!!!
The rest of the staff were all wonderful except for the bar staff. We placed an order for drinks/snacks at the bar and then sat off to the side nearer the restaurant. We had to ask at least three times for our order and the bartender/server was abrupt and rather surly. Everyone else was wonderful.
Great amenities! The sauna and steam room were great after a cold winter day of walking. I got a massage in the spa, very relaxing. There’s a bagel shop onsite for a quick breakfast.