The hotel is located at a good location as it is walking distance to the north entrance of the Changbai Mountain. It is good that a free transportation is provided to and fro the train station. The room is spacious and clean with a nice appliance to make hot drinks and a smart voice navigation device. Staff is friendly and helpful too.
ゲゲストThe staff were very kind and we were impressed by their sincere attitude toward the guests. We booked the Gyegok trekking through Trip.com, but as foreigners, we had trouble communicating with the trekking company. The manager helped us, and we had a wonderful time that will remain a pleasant memory.
If we have the chance to come to Changbai Mountain again, we would definitely choose this hotel. The rooms are spacious, clean, and well-maintained. We are truly grateful for the warm hearts of all the staff.
Also, grilling skewers and enjoying a glass of soju in the hotel parking lot was an unforgettable delight.
ゲゲストWhat a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families.
For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though.
I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective.
Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building.
I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle.
But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat.
The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient.
It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C.
There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort.
Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol.
Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding.
We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day.
The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around.
Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back.
We had an amazing time and would consider coming back.
ゲゲストFantastic stay at Sheraton. The entire team was great but special shout out to Tina Xu and Julie Liu at the restaurant, they were incredibly helpfuland greeting us witha smile. That level of attention makes all the difference. We fully felt valued as guests.
HHeiko 海哥I spent 8 days at Vanke Songhua Lake New Story Suites. Usually it was planned for five days only but I extended my stay two times. This place is just awesome 👏🏼🤩 It is warm (floor heating), tidy and very clean. I’m allergic to cigarette smell so they arranged a non smoking room for me I was very happy with. …nice skiing for families, beginners and the faster, more brave ones and the hotel staff is just lovely. They are always nice and kind, help wherever they can ( even without much English or in my case with none existing to rudimentary Chinese 🤣) The Hotel is only 800 m from the slope but they offer a shuttle service (very convenient) during skiing times. I used it in the morning but enjoyed my walk “home” after snowboarding. Ski and snowboard rental plus gear is available in the basement. I booked a coach for every day in the morning for 3h and must say he was best of the best!!! I had no clue about snowboarding but he had the ability to teach me step by step 👉🏼 we both had to use translation apps 🤣✌🏼. After you finish at the slope there is always someone in the kitchen (breakfast place) who is happy to make a bowl of rice noodles or dumplings for you. ❤️🥰. And the flowers inside the hotel are real!!! No fake plastic but real flowers 🌸 huge thanks to the kitchen staff too, they work hard and the breakfast buffet ALWAYS looks clean. I will definitely come back and bring friends! 你们太可爱了❤️
FFootloose YBThe hotel is only a 3-minute walk from Changchun Railway Station. It is very convenient if arriving at that station. The locality has plenty of convenience shops and some restaurants (local food).
Check in was efficient, though, like virtually all hotels outside Beijing and Shanghai, only Chinese is spoken. Staff have to use a translation app to handle English. Not sure what they do if some other language.
The room was ready and clean on arrival at 2pm. It was reasonably spacious. It did not have a desk, but a 1-metre diameter round table, which could serve as a desk. However, because it was not placed against a wall, there were no power points at the table. There were sufficient power points around the room, however, just not at the table. Lighting was good and temperature control was precise. Unfortunately there was no mini fridge. The bed was a bit too firm for me. There was a proper luggage rack, which was good.
The bathroom was reasonably spacious too. All fixtures looked very new. Hot water came through quickly. Water pressure was good, but drainage in the shower might need some maintenance.
Almost all food at breakfast were Chinese items. Like many hotels outside of Beijing and Shanghai they don't have much more than sliced bread, butter, jam and yogurt, in terms of western items. Even teaspoons, forks and knives were unavailable. Imagine spreading butter on your sliced bread with chopsticks. The Chinese food dishes, on the other hand, changed daily. Fruit was limited to just one kind (melon) that didn't change daily. The simple fact that nearly 100% of guests are domestic tourists, not foreign tourists, explains the above.
Management needs to train their dining room staff to speak softly. It was striking how often staff shouted across the room to other staff and even customers,, creating a noisy atmosphere.