The most important aspect of this trip for me—given that I have special needs and rely on a Blue Badge—was the cost. I was charged thirty pounds, even though I had called three weeks prior and was told it would be fifteen; the actual charge was double that, which really upset me. That said, the place is clean, the services are excellent, and the reception is lovely—it is wonderful to be greeted with a warm smile. Thank you for the stuff.
The hotel staff were very nice and kind. Upon arrival we had a lot of bags and the staff made sure we got a room on ground floor and there was a trolley to move our items at once.
We were indoors all the time so cleaning staff left our room to give us privacy. Next morning we requested to have our room cleaned and in 5 mins there was someone there to clean. So efficient!!
We were upgraded to a Premium Room. Spacious room; complimentary snacks were given daily. We enjoyed our stay and definitely recommend it. Overall, a wonderful hotel with friendly staff.
Staff were great all very friendly
Room was spacious wardrobe big enough for a 4 yr old to sleep in ( excuse my humour ) and very clean
Evening meal portions great food very tasty & staff looked after granddaughter well with keeping her occupied .
Breakfast was a little of a let down as under the warmer food was still cold and bacon very dry … cheese was dried up with the cold meats only I flavour yoghurt I wish I had ordered off the fresh cooked menu of eggs selection ( but I never left hungry )
Despite second paragraph I would defo return
We had a luxurious large room on the top floor overlooking the sports fields. It was immaculate. Had the pleasure of going to the bar and the lobby lounge. Both very enjoyable. Friendly quite well trained staff very impressive.
What I love about this hotel is the conveniece to Southend airport, only few mins walk. It’s basic but clean and tidy, also it provides soft bed and pillows to guarantee you of a goodnight sleep. Coffee is available at the reception area if you need to check out too early for your flight. Great experience and would definitely stay again whenever I have another flight from SEN.