Great friendly service. You can tell the manager takes pride in his hotel and cares genuinely for the care and satisfaction of his customers. I would say the 6.7 rating is accurate. I enjoyed the quietness, bathtub, great air con, comfortable and clean bed, and great pillows. The only thing missing is rhe cleanliness of the floors and bathroom. I found two ***** hairs in the sink and after walking barefoot on the new LVP, I noticed my feet were dirty after bathing. Also commons area outside thr breakfast buffet was very dirty and the floor was sticky. The smell in the hallway is bad because of the old carpet, which needs to go. Also, consider replacing the door number signs (upgrading) and bleaching the shower curtain. Overall, easy fixes to make it worth an $80 room with taxes included. I felt like I overpaid a bit for thr quality. Saying that, everything else was nic and especially the owner/manager. Grateful for this stay.
Hotel was nice. Not a lot of amenities. Front desk staff were super friendly and accommodating. Discounts at local eateries with room card. Walking distance to Gateway Lounge.
Most things were excellent except water putties around various locations such as the floor of elevator and around the soda in the first floor. I think they were from kids went to swim and when they got out , they did no t dry out outside the pool. They were just dripping waters all over the place. That was a hazard for other customers. I made the staff aware of it. You should have a rule regarding swimming rule. They should have dried out before out of the pool area. In addition kids were running n the hallway and made very noisy. You should separate family with kids from family without kids.
We were warmly greeted on our arrival by by a young lady named OMI. When she learned of my Elite Bonvoy status we were all given a complementary bottle of water. Our rooms were clean and odor free. Before settling down for the night, one of our young grandsons had an issue which ultimately meant they had to change rooms. OMI was great, first supplying clean bedding, but when there were no clean mattress pads, she started a load in the laundry. Realizing that we needed to get the kids to bed quicker OMI offered to move them to an empty room. OMI deserves a 150% for her effort.
Upon arrival infprmed entire cleaning staff resigned so had to wait. Well, during sturgis rally I took higher road and refused room cleaning. I didnt want to pile on. Bed was like a sandwich -bad backs beware. Slept few hours a nite but, bed orevent avrestful bight sagged at every possible angle tried. Room was very clean except grout a tile near tub.
Breakfast was muffin make your own waffle eggs skin milk ceral bacon toast bagels muffin. Eat elsewhere coffee was good.
Rest of hotel I woukdnt judge they wrre adaptung best they could