Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Very nice house to completely relax. Beautiful large living room with large sofa. Everything is there to spend a few days or a week. The many sights and activities are easily accessible by car. Good reception by the owner with a nice drink and lots of pra
Wir hatten für eine Übernachtung gebucht und es war alles bestens. Sauberes und modernes Zimmer, mit allem was man zum Wohlfühlen braucht. Frühstück war mehr als reichlich, vielfältig und lecker. Sollten wir wieder in der Gegend sein, wird der Handelshof wieder unsere erste Adresse sein.
TTineWir hatten für eine Übernachtung gebucht und es war alles bestens. Sauberes und modernes Zimmer, mit allem was man zum Wohlfühlen braucht. Frühstück war mehr als reichlich, vielfältig und lecker. Sollten wir wieder in der Gegend sein, wird der Handelshof wieder unsere erste Adresse sein.