Excellent staff members, very friendly and helpful. They don't speak English but they treat you like you're family. The room is very small (as big as a queen size bed) but the location is right in the center of everything. The bus from the otogar (c9) also stops right around the corner. The only con about this place is that there's a bar across the street which plays loud music until 2am on the weekend. Weekdays are not bad, just street noise.