The cleaning staff in our courtyard were lovely and very helpful and the man at reception we dealt with too. It was obvious the staff work hard to do their best considering the condition of the hotel and spa. But the hotel and spa are tired and both locations need facelifts.
For example, the basin and surround in our room was all discoloured, as was the wall at the door, and there were loose wires visible and the courtyard plants were all dying.
The hotel communal areas away from reception were unkempt.
The spa pool had broken and discoloured tiles, with lots of leaves in the water and the flumes were closed.
Both could be great with investment.
ゲゲストThe position is perfect, just a walk away from wu Zetian palace and mingtang tiantang palace area. The hotel spaces are elegant and modern but the spa aerea and dining room we saw are really dark. also our room had no natural light, there was a wall right outside the window. in the room everything was fine but the lights are a bit weird, each time it was difficult to find the right switch to turn on or off, too many options. the pool was really relaxing, there was no one other than us at 1 pm although times to access it weren't clear. we only received one room card but being a couple of friends 2 cards would have been better. the staff was really kind to us and helped with everything (shootout to the staff member for bringing me back my spoon forgot in the dining room, still thank you so much).
ゲゲストThe cleaning staff in our courtyard were lovely and very helpful and the man at reception we dealt with too. It was obvious the staff work hard to do their best considering the condition of the hotel and spa. But the hotel and spa are tired and both locations need facelifts.
For example, the basin and surround in our room was all discoloured, as was the wall at the door, and there were loose wires visible and the courtyard plants were all dying.
The hotel communal areas away from reception were unkempt.
The spa pool had broken and discoloured tiles, with lots of leaves in the water and the flumes were closed.
Both could be great with investment.