コレトゥルムリトリートアンドスパリゾート - アダルトオンリーの口コミ・レビュー・評判

私は若い頃は 3 つ星ホテルに泊まり始め、最近では 5 つ星ホテルにまで成長しました。この最近の週末の旅行では、クリスマス後の出費を控えて、Kore でお買い得品を手に入れたので、すべての否定的なレビューにもかかわらず、それに挑戦しました。星 5 つ中 1 つという評価は、とんでもなく不公平だと思います。部屋は大きく、清潔で、快適でした。場所はまともで、海の素晴らしい景色が見えました。私は外に出て探検するのが好きなので朝食しか食べなかったので、食べ物の質についてはあまり語ることができませんでした。ウェイターの対応も良く、座るとすぐにコーヒーを注いでくれました。彼らが私がチップを払ったことを認識してからは、オムレツを買うために行列に並ぶ必要はなくなりました...(笑)。一番良かったのは、フロントデスクのコンシェルジュ（メキシコのメロドラマのような男）ビクターのサービスでした。男はいつもとても優しくて親切でした。チェックアウトの際、私が飛行機で出発するのが遅くなったのですが、彼は私が自転車に乗るのが好きなことを知っていたので、シャトルが到着するまでブレスレットを保管しておくことを許可してくれました。私はこれらのレビューにある問題のほとんどを経験しませんでした。英語を話すスタッフは課題でしたが、トゥルムのどこにいてもそれが問題であることがわかりました。全体として、厳格な AAA ガイドラインに従えば、このホテルはおそらく 3 ～ 3.5 の評価を獲得し、寛大な予約サイトでは 4 に近い評価を受けるでしょう。これはハイアットではありませんでしたが、良い価値がありました。 1 つ星の評価に落胆しないでください。 私の評価には食べ物の品質は含まれていません...

Let’s see/ the place looked beautiful online but it was DEAD. Service is slow and non chalant and they care way more about trying to upgrade you than accommodate you. I did enjoy the free bicycle but it ended at 6 pm. It’s a $40 USD cab ride each way to go catch dinner on the hotel zone with others. The room at a hot tub that only ran cold and takes 40 min to fill. The tv remote would not switch to English The ac stopped working at 3 am They only left 2 bottles of water for whole stay in Mexico where you can’t tap. The room fan didn’t work The water pressure was super low. The water turned off from 4-7 am as in no plumbing ! Oh and I paid for a $75 USD dinner and then proceeded to get extreme food poisoning from it. The phone to call the front desk was not answered till 7 am. They told me it was probably from a mosquito” and that they could only extend my checkout 1 hour without charging me another $100. I was so sick I couldn’t leave the room. No one came to help w bags. When i did leave at 1 pm the lady was like “you’re my very last checkout” as if it was my fault I got food poisoning at their resort. The taxi to get to hard rock riviera maya was $108 USD… all around … not a good stay even if the property looks pretty.

真是住了那麼多全包，這個就是最垃圾沒有之一，餐廳衹有一間，沒有沙灘 態度非常非常差！給我們分配了個沒有熱水的房子，和前台溝通無果，衹能讓攜程幫忙溝通，過去了3小時才給我們換了另一間…. 真的無敵垃圾，國人避雷！

Not impressed. Lots of maintenance needs to be done to rooms and plumbing. Jaquzzi has very little water pressure same with shower. Both my wife and i got food poisoning. Did not enjoy my stay at all. Food was not appealing. Fish taco inedible due to old cooking oil smell. Got sick at di ner so did my wife. Did not enjoy our stay or felt it was worth the dollar value to stay there. Not impressed at my first all inclusive resort.

Many things on the website were not true. There was no crepery, the in room Jacozzi is unusable because the water trickles in and is cool.

Called for service multiple times, related to access to the safe, they told us we needed to be in our room. We were there for 2 hours and no one still came. At that point it was very late so we stopped waiting. The balcony area was not recently cleaned, layers of dirt on the chairs and cobwebs. Staff was friendly. Up keep off the overall properly is not what's presented on the pictures. The pool is missing tiles, limited with towels at the pool. Limited availability of bicycles (10 total), and the property is not close to things so that would be a great option to see things without a car. Overall needs an update, tha all inclusive pay does not reflect the provided amenities.

I wish I could say I had a great time in Tulum, but this hotel wrecked any chance of that. I booked with a large group and sadly we all had a bad experience here over the course of 4 days. Pros- Lovely pool, bar and waitstaff were very friendly. Breakfast buffet was great. Cons- Food took 1-2 hours when dining at the restaurant for lunch or dinner. This was very consistent and we dined in small groups at these hours. Quality of the served food was simply very poor. We tried a different option each day hoping that each unappetizing dish was a fluke, but this was consistent. The last few days we simply had to eat elsewhere. We had items stolen from our safe in the room and the code changed. I alerted the front desk and then the concierge. They attempted to gaslight me and nothing was done about it, and I have followed up with them many times, before and after leaving the property. After reading reviews, this is a consistent issue. We were not told that removing the wrist band would be an issue- but one of the girls in our party removed hers and we were nearly not let back into the property after being out for late night drinks, with documentation that we were staying there. This is upon many other issues- brown water coming from the faucet, being denied drinking water, inconsistent cleaning, many issues with 3rd party booking not aligning with what the property reported on their end. Will not be back, and sorry to report that I would not recommend anyone else do so either.

The resort is perfect for relaxing and spending some quiet time. The resort itself is very aesthetically pleasing. There are 2 public beaches nearby. The only thing we didn’t like was the food. It tasted stale and bland.

Alberto was the best part of our stay! Amazing entertainmrnt coordinator. The property can stand to provide a daily schedule of events so guest will know what is taking place daily. Also, making sure water is not brown in rooms for proper bathing to take place.

We pay extras money for the room have bathtub…you can’t even use it. Water is dripping in to the tub and not even hot…end up we have to use champagne bucket to carry water from the shower to fill up the tub. How terrible is that. Shower water even keep same temperature…minute cold next minute is hot burn. On hotel website said that few restaurants open on this property…is only one open and the food is so bad. Very dry and low quality. I always have mimosas with my breakfast when on vacation and they said no service wine till 11am. On grapes fruit tray have “maggots” I did call the manager to show him…I forgot to bring my phone to take pictures and post it here. I travel a lot I don’t complain unless very bad and terrible. The owner need to fix the water problem. Restaurant need to do better. All the staff is need and friendly. The room is clean.

The property has nice landscaping, pretty buildings, is quiet, and with a good ocean view. The main issue is water and amenities. The water pressure is low, sometimes comes out brown, almost always the wrong temperature. It made for uncomfortable showers and no jacuzzi in the room or spa as advertised because of the dysfinctional water. The amenities were inconsistent ... Things like did we get water in our rooms, shampoo, syrup for pancakes... For some reason these little things just were not consistently available. And the food was just average, pretty bland, but adequate portions.

The property was very clean and well maintained. I appreciated the tropical forest feel of the grounds.

Management was not accommodating. A member of our group lost the resort bracelet in the pool and she was charged 100.00. She only got her money back because her roof was leaking badly and she had to switch rooms. 5 out of the 10 bracelets came off and we reported the issue but they still felt it was our fault. She was following a protocol and that was the only word that came out of her mouth.

There is no beach. You either walk 20 min to a public beach or pay for a resort to let you in their private beach.