ステイブリッジ スイーツ ミッドランド IHG ホテルの口コミ・レビュー・評判

I did not like how my family was treated for reservations and check in. I booked the two bedroom room for family with young kids. At the time of arrival I was notified that I was the last to check in for the double bed room and was informed that the last double room was flooded and our family had to be placed in two different rooms which was the main issue, it was no call or consideration for me and little kids to consider. They said they check all the teams in first so the older kids from the teams could be priority. They could of split the teams up and allowed the family with younger kids to stay together. Also the two rooms we had to check into were not connected or close. The front desk lady was nice and understanding but just tried to relay the inconvenience from the manager, the manager was supposed tocalle the next morning for the undesired situation and never did call it's three days later, I had to call and no return call back.

It was amazing as always i love this place and love how they have rooms for when i visit my husband and we have a room and our children have their own room.

Pros: heated pool & hot tub. Rooms are decent, free breakfast, decent gym, & nice fire outside. Cons: they double charged us for each day we were here and claimed it is a normal hold. It’s not normal, and now we have to dispute 100s of dollars in charges. (Around $450 to be exact). So if this is “normal” be prepared to have them take tons of money from your account as a “hold” on top of charging you for the room! We were provided with 2 towels then told they do not offer cleaning service on the weekend. So we had to remove our trash and constantly go get towels from the front desk. If it wasn’t for the charges and now having to dispute all of this mess, I would have recommended this place.

Property isn’t what it looks like on the photos, very run down inside the rooms not kept up well. Also was in two different rooms and neither of the ac units worked correctly. Seems as if property had control of thermostats to limit the cool or heating capabilities in the rooms. Staff was great, but was not impressed for the price.

Room was large and clean. Everything functioned well un the kitchenette. Good size flat screen TV. Bed was clean and comfortable. Our only complaint was the individual room heat and air made a high pitched noise. Noise appeared to be the fan spinning. It was not lous, but irritating. Fortunately, the weather was nice and we shut the AC/heater off.

Have stayed here before and loved it. The room we got this time was not very clean or well kept. Lots of things in the room broken, light bulbs burnt out, not very clean. Just kind of a let down.

Great rooms.. Good Breakfast. Women at front desk in the evening is super helpful.

Bed was clean and comfy. Thats all that was good. They gave us an animal room, so my wifes allergies were horrible the whole stay. Would not change our room because we used third party. The gave us a room with a broken sink, stains on the floor, and broken chair. The did say i could move after sink started leaking on floor. I said no because my children were asleep. I was annoyed because they wouldnt let us move when we arrived. Just felt like I wasnt wanted there.

Overall stay was good hotel was exceptional breakfast was great. Staff was amazing only thing one button on remote didn’t work but no biggie

The staff was wonderful, they were friendly. The room was clean and updated & the breakfast had good options.

Great, quick check in, very clean and cozy. Breakfast and coffee were really good. Very friendly staff.

Great location, very nice. Breakfast was great, go early. My son and his friend swam for hours m, the pool was nice and warm and the hot tub great they jumped back and forth. The patio is very pretty and the fire pit a nice touch to a cool evening. The gym was good got a good little workout in. The fireplace in common room was nice lots of seating relaxing environment. Highly recommend.

We always stay in Midland, and we have our fave hotel, but some of our friends talked us into staying at Staybridge Suites. We check into our hotel and went to have supper. When we came back someone was already in our room. We went down to the receptionist and she went up to the room to get the person to open the door and of course they would not open the door. We got moved to another room. I’m so glad we did not put our stuff in there before we left. Our new room was not the same size as our original room. Our bedroom did not have a shower head that was working properly instead, we used a removable handheld hose. The room was clean. AC worked well. Bed was comfortable. Breakfast was good. Plenty of delicious choices.

Very convenient and great service. The breakfast was hot with added selections for those not wanting just eggs and meat.