After a disastrous meal the night before my wife and I decided to eat in house at the Pullman Hotel restaurant, SALT. The table service was excellent and we were both well respected as customers. Food quality was magnificent. I had a Braised Beef Short Rib that was perfectly cooked and my wife had the prawns. The prawns were bursting with flavour and they were cooked perfectly. Well done to the crew at SALT.
慌しい一日の終わりには、ソフィテル アデレードでおくつろぎください。ソフィテル アデレードは、アデレードの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からアデレード駅まで約600m、アデレード空港まで約10km、移動に便利です。付近にはNational War Memorialやアデレード姫路庭園、アデレード動物園があり、観光に大変便利です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。お車をご利用のお客様は、アデレードの当施設提供の駐車場をご利用いただけます。このホテルは、家族連れのお客様に好評です。
ゲゲスト2023.06.15
I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because
ゲゲストPerfect location for our drive Perth to Melbourne, easy access from and to the highway. Spacious, clean room with table, couch, TV, aircon and very comfortable bed. Ensuite a little outdated but the room had been freshened up. We had trouble connecting to the wifi. The restaurant was closed on our visit but we ordered room service and enjoyed our meal. Staff were very friendly and helpful. Be aware that while there is a 'late check-in' window, a sign on the door said that reception hours had changed to 8am - 8pm (when we booked the site said it was open all night... it might be wise to check ahead if you're likely to be later) Good, clean accommodation. We had a good stay.
Our check in was very easy and with a pleasant staff member (Mathew), Our room was comfortable but needs some updating. Unfortunately the weather was miserable and the driveway to our room had quite a lot of water which covered a couple of very deep holes. Our room was behind the hotel which protected us from any road noise. A free drink per person is given on arrival plus 25% discount on all meals during the stay. The meals we had were of good quality and service was excellent. The bar staff are very pleasant and prompt.