TownePlace Suites Albuquerque Airport

Pillows that are rocks make all the other good and bad of this hotel irrelevant. Highway and airport hotels are bad enough- but no sleep because of cheap material is grounds for never again. Checkin process was through a checked out front desk that was busy on a phone call with a friend. Room was plenty large with cheap furniture that was already looking worn.

Don’t be fooled by the look of the outside of the hotel. It looks new but the rooms I saw were run down. We were moved from the 1st one because the a/c wasn’t working and the bathroom door wouldn’t shut. They were nice enough to “upgrade” us to a 2 bedroom (which we should have received due to hotel status). The entry way to one of the bedrooms has duct tape to cover the gap in the carpet. The TV guide shows channels that won’t tune in (I.e. Nickelodeon). The furniture looks like it’s out of an old dumpy motel. Both rooms are just creepy. Not worth the $200.

As this is an airport, I only had very modest expectations, but those expectations were certainly exceeded. The front desk staff was very friendly and courteous at both check in and out. There is a small fridge stocked with complimentary bottle water at the lobby. Complimentary cookies are also available. The shuttle driver was also friendly, and the shuttle arrived for airport pickup shortly after I called the hotel. The room was spacious, clean and functional (the only thing slightly odd was the spot-light style lighting around the work desk- but it's just a very minor thing). There is a small fitness center right by the lobby - the machines are in good condition. Like all other Townplace properties, it offers complimentary breakfast; and I thought the quality of the breakfast was above-average. The lobby area feels bright and clean. Overall, this property offers excellent value and convenience.