アルマトイ Memorial To The Famine周辺のおすすめホテル・旅館

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

アルマトイの中心部に位置するリクソスホテルには、最高のロビーがあります。ロビーに入ると、壮大な気分になります。 100人以上の快適なソファ席があり、アルマトイ全体で今まで見た中で最高です。リラックスしたり、食事をしたり、文字通り一日中そこで過ごすことができます。スタンダードルームは、枕と良いマットレスの選択で快適です。ただし、ルームサービスとハウスキーピングは非常に遅いです。部屋のタオル、水などについては、ハウスキーピングを何度も何度も教えなければなりません。ビュッフェ式朝食はメニューにベジタリアンアイテムがなかったため、非常に残念でした。卵、オムレツ、パンケーキは本当に悪く、味がありませんでした。フルホテルには、200 人以上のゲスト用の小さなトースターがあり、パンを 1 枚乾かすのに永遠にかかりました。このような良いホテルには本当に悲しいサービスがあり、間違いなく 5 つ星のタグに追いつくためにきちんと整頓されるべきであることは残念です !!!!

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

ホテルのスタッフは礼儀正しく、とても親切で、1 週間の滞在中、ほとんどの要望に応えてくれました。 ただし、ロシア語やカザフ語を話さないゲストもたくさんいるのに、部屋のテレビではロシア語とカザフ語の番組しか見られません。 朝食は種類が豊富ですが、長期滞在すると単調になります。スパ/サウナは無料ですが、予約はほとんど不可能です。担当のスタッフは英語があまり話せず、なぜかいつも混んでいるため、翻訳が一部失われています。

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

4月にここに一泊しました。受け取ったサービスは素晴らしかった(私は早朝に到着したので)-チェックインは迅速で、スタッフは素晴らしい英語を話しました。部屋は快適で、とても清潔で、良いサイズであることがわかりました。ホテルは比較的新しいという印象を受けました。空港から20-25分、おそらく非常に安いヤンデックスを使用してアルマトイ中心部まで10-15分です。このホテルを強くお勧めします。

アルマトイでは一般的に英語が問題であるため、ホスピタリティは良好で、スタッフとのコミュニケーションは簡単でした。 1階のバーはとても素敵でした。唯一の問題は、部屋がかなり古く見え、部屋のカーペット、洗面所のタイル、木工がかなり古くて使い果たされていることです。室温は非常によく制御され、部屋の食事の経験は良かった。客室には改修が必要です。景色については何もできませんが、一部のホテルはこのホテルに欠けていた近くの雪をかぶった山の素晴らしい景色を眺めることができます

В полне хороший отель...да уставший...но всё же....полотенца для рук ног лица и тела... мыльно рыльное всё есть...бар битком....чай сахар есть....фен чайник.. есть гладильная комната...хорошее расположение....рядом много что есть...и дати место тихое...

Good locn, very clean n efficient property. Reception staff the best, housekeeping n room svc too high quality. Very polite n service oriented staff. Miss Botogoz n the entire Novotel team very committed to guest comfort n suggestions. Recommend this hotel any time.

服务熱情， 设施：也好 卫生：整洁