Currently staying at this hotel, decent ambience, courteous staff. Staying 5 nights at the property; came last night and leaving Friday. I use Marriott a lot in the US and around the world, have lifetime status with them and check out the reviews before staying at a property. A couple of things did not go well today on my 1st day. In the morning today, I saw a cockroach running around in the closet just as I was about to leave for work. Did not have time to fuss around, made sure my suitcase was closed and secure, took a quick video and left the room, showed it to the front desk and left for work. Hoping they came and took care of it and the cockroach does not start crawling around at night. Haven't seen it until now. And then after work in the evening, wanted to order room service since I was tired and did not want to venture out. I called the desk and they asked me to scan the menu and order online which I did just after 5:00 pm which is when the restaurant opens. I also received an email stating that the order had been placed. After 40-45 minutes, no delivery, so called front desk, they asked me about the order details which I gave to them. They checked and called back stating that there was a glitch and the order was never prepared. And finally the order came up; I had ordered 1 main course and a side salad, and they gave me a main course and a full dinner salad which is over twice the price. By this time, I did not have the patience or energy to call them back and just ate my main course along with a portion of the salad. Will probably mention it to them later to see if they can give me credit for the extra charge. So a disappointing first day, not sure what else I should expect during rest of the week.
Ssmithherlong06Just what we wanted. Beautiful grounds, quiet, affordable, many amenities. Staff was pleasant and the room super comfortable. Definitely will stay here on our future trips to Georgia. Enjoyed the breakfast too, much better than your average hotel breakfast
I stayed three nights, and expected I might need to stay longer. Everyone I encountered at the desk was extremely kind, polite, and accommodating. I was a little worried when they gave me a ground floor room very close to the elevator, because I expected it would be noisy. Surprisingly, while I could briefly hear people if they were talking in the hall, it was quiet at night and mostly quiet the rest of the time. I always felt safe, the bed was comfortable, and the internet worked smoothly. The room was dated but very clean, and everything worked well. I had plenty of hot water, the toilet worked well, and housekeeping kept everything tidy and clean. The pillows were a little lumpy, but I slept great. I honestly have no complaints. Even the towels were fluffy. I didn't make use of the breakfast much, but every time I was out there I could see it was stocked with hot and cold options, including a pancake maker. I wouldn't hesitate to stay again. It was also really close to a lot of food and shopping options, but off of the main road, which kept it quiet.
I'm so disappointed with this hotel. My daughter was having surgery so I booked a 2 bedroom suite with full kitchen expecting to have a fully stocked kitchen. Cabinets were EMPTY. Few plates in the dishwasher , no cookware, no mugs. Really? I called the front desk who in turn had the manager call me.. the next day, who then told me”that's not a possibility”, then the house keeping manager called me ...again the NEXT day and said that she was not on site the day before. SO? House keeping never showed up, ever, even after calling me. I asked for them to come and unload the dishwasher and stock everything. They NEVER showed up. No toilet paper except for the half roll when we arrived, no soap in the kitchen, no way to wash dishes, no dish washing detergent, no towels in the kitchen, Nothing Nada. 2 remote controls for three TVs. Then to top it off the walls were paper thin and I was woken up by a foreigner next door talking so loudly that I had to call the front desk. This is not motel 6 ... or is it? When I checked out the manager still did not apologize. This is unacceptable. You pay for three nights, expect what is advertised, don't get it and then they don't even apologize or try to rectify it. So disappointing. Please GM talk to your hotel manager and house keeping manager and get them to do their jobs, Do NOT stay here. There were SOOOO Many other options. I'm so mad at myself for not believing the other reviews.
This is my go to place anytime I’m in the area. I can’t say enough good about the rooms, safety and great staff. I’ve never had a terrible experience here and they go out of the way to make your feel at home. On my last trip I had an issue with workers that were on site working…one of the workers were extremely loud while on his phone. I mentioned it to the front desk clerk and experienced a shun from this person, stating they had to be there. Not sure she is this locations newest hire or just hasn’t been broken in at the moment. Her lack of concern really struck me but I will be sure to mention it to some of the other staff who always go out of the way. That’s the only problem I have ever experienced with all of my stays here. Home away from home.