My son is a junior in college. He had a summer internship interview in Alpharetta and needed to stay overnight before the interview. I made a reservation at Towne Place Suites as it was close to the interview location. When I called to make sure my son's name was on the reservation I spoke with Charles at the front desk. Charles couldn't have been more helpful, friendly, and welcoming, assuring me that they would take good care of my son during his stay. They did just that. Charles and David were incredibly welcoming and accommodating. They made sure my son had everything he needed, wished him good luck on his interview before he left the hotel in the morning, and even made sure he had a snack for his ride back to the airport. They treated my son like family and for that, I am extremely thankful. I wouldn't hesitate to recommend this hotel!
This is my go to place anytime I’m in the area. I can’t say enough good about the rooms, safety and great staff. I’ve never had a terrible experience here and they go out of the way to make your feel at home. On my last trip I had an issue with workers that were on site working…one of the workers were extremely loud while on his phone. I mentioned it to the front desk clerk and experienced a shun from this person, stating they had to be there. Not sure she is this locations newest hire or just hasn’t been broken in at the moment. Her lack of concern really struck me but I will be sure to mention it to some of the other staff who always go out of the way. That’s the only problem I have ever experienced with all of my stays here. Home away from home.
ゲゲストChecked in Sunday night - was told room would be cleaned every other day. Tuesday - no service. Wednesday - no service. Complained to front desk on Wednesday evening - no apologies, just a ”I'll make sure they clean it tomorrow” Aside from the housekeeping issue, there were several other little annoyances. Toilet - had to hold the handle down until the water flushed fully out of the toilet bowl. Otherwise it wouldn't flush. Shower - the diverter to switch between tub and shower was so hard to move I thought the faucet would break. Had to leave it up. Both room keys stopped working my 2nd night - had to get the front desk to re-program them. Requested mobile key access - had to actually put my phone up against the door for it to work. On the plus side, it was probably the most comfortable hotel bed I've slept in, in a very very long time. But overall, this hotel needs to step it up to the level of quality travelers would expect from Marriott.